Operations Engineer (Remote)

Remote

Who We Are

Goodway Group is AdAge's 2023's BEST PLACE TO WORK! As an independent and remote-first media and marketing services firm with a 90+ year history, Goodway Group has the security of an established company combined with a start-up feel. With leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK, our diverse team of digital strategists, media practitioners, technologists and data scientists have won the most prestigious awards for innovative marketing technology, impactful work and inclusive remote-first places to work including being honored as a multiyear winner in Ad Age Best Places to Work, Ad Exchanger's Best Use of Technology by an Agency Award and two MarTech Breakthrough Awards and a certified service partner to The Trade Desk.

The Operations Engineer is responsible for assisting the business in resolving their product and technical issues related to Goodway Group's internal products. You will provide functional and technical support to your co-workers throughout the organization. Your work will include developing, diagnosing, troubleshooting, and debugging highly specialized software systems.

While this is a fully remote role based anywhere in the United States, travel will be required based on business needs.

What You Will do

• Collaborate with your co-workers to analyze and resolve their issues, from significant system crashes to simple user errors.
• Collaborate with fellow engineers to identify and resolve bugs discovered by our business co-workers.
• Liaise daily between our Engineering Department and the rest of the organization, from simple issue updates to coordinating large-scale outage resolutions.
• Investigate and resolve data-related issues leveraging SQL/PostgreSQL.
• Assist in maintaining and prioritizing our work queue and backlog.

What You Bring

• Team player who enjoys client-facing work and wants to grow and learn in a fast-paced, technology-driven environment.
• Strong knowledge of SQL/PostgreSQL and hands on experience working in a business setting.
• 2-3 years of experience in Software Engineering or a related field.
• Established analytic and problem-solving skills.
• Excellent verbal and written communication skills and can effectively communicate technical information to audiences of all backgrounds.
• Highly adaptable, can work on multiple tasks simultaneously, and consistently deliver quality results which requires exceptional prioritization, organization, and time management skills.
• Remain cool, calm, and collected to provide excellent customer support during stressful situations.

Things You Should Know

• Our workdays can sometimes be long and unpredictable. You should be comfortable and capable of working at your desk for at least 8 hours.
• We gather to work and play for a week up to four times a year, and these events are required.
• There may also be other opportunities to travel dependent on business needs.
• This job description does not proscribe or restrict the tasks we may assign you and is subject to change.

Check us out at www.goodwaygroup.com to learn more!

If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway! Goodway Group is 70% Female!  We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.  

Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways. We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status. #usremote