Growth Account Manager, DACH (Remote, Germany)

As a Growth Account Manager at Grafana Labs, you'll be responsible for driving new business across the DACH region by identifying and closing opportunities with new customers. Your role will include managing customer data, setting sales forecasts, and collaborating closely with various teams to ensure customer success. You'll work alongside the Account Director to target existing accounts and innovate new revenue growth opportunities, all while nurturing strong relationships with our customers.

To be considered for the Growth Account Manager position at Grafana Labs, you should have at least 2 years of experience in infrastructure technology sales. A track record of consistent goal achievement is critical, so top performers will stand out. Additionally, familiarity with Salesforce and open-source technology will be advantageous, along with strong communication skills and an entrepreneurial mindset.

In Germany, the On-Target Earnings (OTE) compensation range for the Growth Account Manager role at Grafana Labs is between EUR 140,000 and EUR 160,000. Actual compensation can vary based on your level of experience, skills, and how well you perform during the interview process. You'll also benefit from additional perks such as equity, bonuses, and other benefits listed on our careers page.

Grafana Labs is committed to employee development and provides incredible support to ensure that you can grow your skills and career. By fostering a culture of learning and collaboration, you can expect to engage in training and professional development opportunities that resonate with your career goals. Our diverse environment encourages individuals to bring their unique backgrounds and ideas to the table, enhancing our innovative spirit.

Yes! The Growth Account Manager role at Grafana Labs is fully remote, allowing you the flexibility to work from anywhere in Germany. We understand the importance of work-life balance, and our remote work culture encourages productivity while providing the freedom to create your ideal work environment.

In answering this question, emphasize your ability to listen actively to your customers' needs before presenting solutions. Provide examples of times you used a consultative approach to understand their challenges or goals and how that led to closing sales successfully.

Discuss the importance of utilizing CRM systems like Salesforce to track opportunities and manage relationships. Share specifics about your techniques for keeping prospects engaged, following up on leads, and ensuring no opportunities are overlooked.

In your response, share methods you’ve used for nurturing existing accounts, such as regular check-ins, personalized communications, and demonstrating product value. Highlight the importance of building rapport and understanding how customer needs evolve over time.

Reference your commitment to continuous learning through industry publications, online courses, webinars, and networking with other professionals. Describe how staying informed helps you provide the best solutions for your customers.

Prepare a specific scenario where you encountered resistance, a competitive landscape, or objections from a prospect. Discuss the steps you took to address the challenge and what the outcome was, focusing on your problem-solving skills.

Highlight that customer feedback is invaluable as it allows you to refine your approach and better meet their needs. Emphasize how actionable feedback can lead to upselling and cross-selling opportunities while ensuring customer satisfaction.

Talk about the significance of trust and transparency, and share specific tactics such as personalized communications, regular follow-ups, and being available to assist them during their decision-making process.

Discuss the key performance indicators (KPIs) that are important in your role, such as sales growth, customer acquisition costs, retention rates, and conversion rates. Explain how you analyze these metrics to fine-tune your sales strategies.

Describe your method for assessing potential accounts based on factors like their size, industry relevance, and previous engagement. Share how prioritization helps you focus your efforts on high-value opportunities.

Reflect on your admiration for Grafana Labs’s commitment to innovation and open-source technology. Discuss how their values align with yours and express your excitement about contributing to the company’s growth and success.