Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Support Engineer (Remote, India) image - Rise Careers
Job details

Support Engineer (Remote, India)

Grafana Labs is looking for a Support Engineer in India to join their Customer Experience team. The ideal candidate will provide specialized support for Grafana Labs customers, troubleshoot issues, and work with a variety of open source projects.

Skills

  • Proficient troubleshooting skills
  • Knowledge of observability, cloud systems administration, containerization, devops, logs, metrics, tracing, Kubernetes
  • Experience with CRM software, help desk software, remote support tools
  • Client-focused approach for delivering solutions to customer needs

Responsibilities

  • Debug customer issues in lab environments including AWS, Azure, GCP, Kubernetes, Docker
  • Utilize SSO/SAML to help customers secure Grafana instances
  • Evaluate errors in customer dashboard panels and determine root cause
  • Troubleshoot connectivity issues with data sources and plugins
  • Manage customer cases via phone, video meetings, email, ticketing, and chat
  • Contribute to internal knowledge base and share technical information within the team
  • Provide training to new team members and assist with customer onboarding

Benefits

  • Equity
  • Bonus
  • Country-specific compensation package
To read the complete job description, please click on the ‘Apply’ button
Grafana Labs Glassdoor Company Review
4.3 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Grafana Labs DE&I Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of Grafana Labs
Grafana Labs CEO photo
Raj Dutt
Approve of CEO

Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data.

210 jobs
MATCH
Calculating your matching score...
BADGES
Badge Diversity ChampionBadge Flexible CultureBadge Future MakerBadge Innovator
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$51,775/yr - $76,870/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 7, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
Other jobs
Company
Posted 3 years ago
Mission Driven
Growth & Learning
Open Door Policy
Rapid Growth
Customer-Centric
Dare to be Different
Diversity of Opinions
Passion for Exploration
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Equity
401K Matching
Company
Posted 24 days ago
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly
Company
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly