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Support Engineer (Remote, India)

Grafana Labs is looking for a Support Engineer in India to join their Customer Experience team. The ideal candidate will provide specialized support for Grafana Labs customers, troubleshoot issues, and work with a variety of open source projects.

Skills

  • Proficient troubleshooting skills
  • Knowledge of observability, cloud systems administration, containerization, devops, logs, metrics, tracing, Kubernetes
  • Experience with CRM software, help desk software, remote support tools
  • Client-focused approach for delivering solutions to customer needs

Responsibilities

  • Debug customer issues in lab environments including AWS, Azure, GCP, Kubernetes, Docker
  • Utilize SSO/SAML to help customers secure Grafana instances
  • Evaluate errors in customer dashboard panels and determine root cause
  • Troubleshoot connectivity issues with data sources and plugins
  • Manage customer cases via phone, video meetings, email, ticketing, and chat
  • Contribute to internal knowledge base and share technical information within the team
  • Provide training to new team members and assist with customer onboarding

Benefits

  • Equity
  • Bonus
  • Country-specific compensation package
To read the complete job description, please click on the ‘Apply’ button
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CEO of Grafana Labs
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Raj Dutt
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Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data.

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BADGES
Badge Diversity ChampionBadge Flexible CultureBadge Future MakerBadge Innovator
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$51,775/yr - $76,870/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 7, 2024

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