Job details
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Support Engineer (Remote, India)
Grafana Labs is looking for a Support Engineer in India to join their Customer Experience team. The ideal candidate will provide specialized support for Grafana Labs customers, troubleshoot issues, and work with a variety of open source projects.
Skills
- Proficient troubleshooting skills
- Knowledge of observability, cloud systems administration, containerization, devops, logs, metrics, tracing, Kubernetes
- Experience with CRM software, help desk software, remote support tools
- Client-focused approach for delivering solutions to customer needs
Responsibilities
- Debug customer issues in lab environments including AWS, Azure, GCP, Kubernetes, Docker
- Utilize SSO/SAML to help customers secure Grafana instances
- Evaluate errors in customer dashboard panels and determine root cause
- Troubleshoot connectivity issues with data sources and plugins
- Manage customer cases via phone, video meetings, email, ticketing, and chat
- Contribute to internal knowledge base and share technical information within the team
- Provide training to new team members and assist with customer onboarding
Benefits
- Equity
- Bonus
- Country-specific compensation package
To read the complete job description, please click on the ‘Apply’ button
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By
Grafana Labs
Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data.
138 jobs
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$51,775/yr - $76,870/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 7, 2024
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