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Program Manager

POSITION SUMMARY

The Program Manager possesses leadership skills and has responsibility for the company's planning and performance of major business programs. The Program Manager is responsible for the cost, schedule, quality, customer satisfaction and for using successful relationship building to drive future growth. The Program Manager understands the customer’s perspective, proactively responds to the customer, and gains customer trust by continually meeting commitments. This person helps to develop and communicate succinct competitive analysis during proposal and quoting activities. Programs are based on established technologies that require the application of critical thinking and advanced principals/concepts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Develops prioritized plans within the assigned team and executes the program to the developed plan. Holds self and colleagues accountable for high performance standards and leads the team to effectively manage changing priorities.
  • Acts as principal point of contact with senior management to assure management understanding of program status, fosters resolution of problems, and coordinates efforts among management as necessary to assure corrective action.
  • Builds, develops, and maintains close customer relationships, proactively addresses customer needs, and continually pursues open communications to strategically expand the business. Understands the detailed needs of the customer.
  • Establishes and monitors adherence to master program plans and schedules, preparing and issuing operational and program directives and controlling product configuration.
  • Leads high level technical discussions, both internally and externally, to ensure all technical requirements are met.
  • Defines and directs the performance of program functional task elements such as procurement, manufacturing, quality, configuration, administrative functions, contracts administration, and facilities.
  • Prepares forecasts of new business, sales, and gross profit for annual operating plans for assigned programs and statuses those plans at regular intervals.
  • Ability to travel for customer visits and trade shows 10%-15% of the time.
  • Moderate understanding of industry trends and our customers and competitor’s strategies, strengths, and weaknesses.
  • Demonstrates responsibility and accountability for creating a professional, safe, and clean environment evidenced by: being at work on time to perform assigned duties, following the policies of Granite State Manufacturing, always wearing safety glasses in designated areas, maintaining a neat and orderly work area, and following safety practices to prevent errors.
  • Demonstrates commitment to teamwork by establishing effective relationships and networks with both managers/directors and workers with collaboration to accomplish shared purposes and goals.
  • Abides by GSM Code of Ethics and Business Conduct standards and strictly observes all U.S. and foreign laws and regulations.

QUALIFICATIONS, SKILLS, AND ABILITIES

  • Bachelor’s Degree and 3-5 years of experience managing complex manufacturing programs, or equivalent work experience and education. Engineering degree, a plus.
  • Working knowledge of MS Office and Windows based computer programs; Experience with MS Project preferred.
  • ERP/MRP based company-wide systems experience desired with M1 (ECI) familiarity a strong plus.
  • Experience working in a vertically integrated manufacturing and assembly environment with familiarity in Electro-Mechanical Assembly.
  • Excellent organizational skills with the ability to prioritize and coordinate multiple tasks simultaneously in a fast-paced, rapidly changing environment that requires a high degree of initiative, adaptability, and closure orientation.
  • Maintain a safe work environment and ensure compliance with safety and security objectives and policies.
  • Experience with Department of Defense Program Management desired with Navy experience preferred.
  • Working knowledge of the defense acquisition process and an understanding of Defense Acquisition Regulations (DFAR).
  • Ability to apply learned logic to problems using objectivity and data to develop solutions to ambiguous problems.
  • A personal and professional background sufficient to secure a Government Security Clearance is required.

AAP/EEO STATEMENT

Granite State Manufacturing (GSM) is an affirmative action and equal opportunity employer. GSM does not discriminate on the basis of race, color, religion, national origin, sex, age, disability or veteran status in its programs, activities or employment.


SEARCH / RECRUITING AGENCIES
Granite State Manufacturing (GSM) does not accept non-solicited resumes or candidate submittals from search/recruiting agencies unless GSM requests such resumes, and the search/recruiting agency is on GSM’s approved list of such agencies. Unsolicited resumes or candidate information submitted to GSM by search/recruiting agencies shall become the property of GSM and if the candidate is subsequently hired by GSM, GSM shall not owe any fee to the submitting agency.

Granite State Manufacturing offers a comprehensive benefits package to all GSM employees.

  • Health & Wellness Programs
  • Health Insurances (Medical, Dental, & Vision)
  • Flexible Spending Accounts (FSA)
  • Basic & Optional Life Insurance
  • Short & Long Term Disability
  • Employee Assistance Program
  • Voluntary Worksite Benefits
  • 401k Retirement Plan
  • Paid Leave
  • Tuition Reimbursement
  • Workers Compensation

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Program Manager, Granite State Manufacturing

Join the dynamic team at Granite State Manufacturing as a Program Manager, where you’ll put your leadership skills to work by steering major business programs towards success! In this exciting role, you’ll be the driving force behind the company’s planning and performance, ensuring projects not only meet cost, schedule, and quality benchmarks, but also leave customers delighted. Your knack for building strong relationships will help you forge trust with clients while anticipating their needs and addressing them head-on. You’ll work closely with senior management, reporting on program statuses and guiding resolutions to any challenges that arise. Being a Program Manager here means diving into the depths of program planning, adhering to master schedules, and leading high-level technical discussions to successfully meet technical requirements. You can expect variety in your day-to-day, as you’ll be coordinating tasks across procurement, manufacturing, and quality, while preparing forecasts to keep an eye on future business. Your expertise in a vertically integrated manufacturing environment will shine as you tackle complex manufacturing programs and enhance our operational efficiency. You’ll be at the intersection of teamwork and independent initiative, ensuring that safety standards are met and creating a collaborative atmosphere where everyone thrives. So, if you have a Bachelor’s degree, experience in managing complex programs, and a passion for strategic growth, we think you’d fit right in here at Granite State Manufacturing!

Frequently Asked Questions (FAQs) for Program Manager Role at Granite State Manufacturing
What are the primary responsibilities of a Program Manager at Granite State Manufacturing?

As a Program Manager at Granite State Manufacturing, you will be responsible for leading the planning, execution, and performance evaluation of major business programs. Your key tasks will include managing customer relationships, coordinating with senior management, adhering to project timelines and budgets, and ensuring quality standards. Your role will also involve developing competitive analysis during proposals and leading technical discussions to meet all project requirements.

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What qualifications are needed for the Program Manager position at Granite State Manufacturing?

To qualify for the Program Manager role at Granite State Manufacturing, you should possess a Bachelor’s degree coupled with 3-5 years of experience in managing complex manufacturing programs. An engineering degree is a plus. You should also be familiar with MS Office, ideally have experience with MS Project, and have a foundational understanding of ERP/MRP systems, particularly M1 (ECI). Experience in defense acquisition processes is favored.

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How does Granite State Manufacturing ensure customer satisfaction through the Program Manager role?

Customer satisfaction is at the forefront of the Program Manager's responsibilities at Granite State Manufacturing. You will build and maintain strong customer relationships, proactively addressing their needs and ensuring open communication. By meeting commitments consistently and adapting quickly to changes, you will cultivate trust with clients, which is essential for driving future growth and success.

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What does the career path look like for a Program Manager at Granite State Manufacturing?

A career path for a Program Manager at Granite State Manufacturing can be vibrant and dynamic. Starting as a Program Manager provides a solid foundation for advanced roles in project or operational leadership. Successful Program Managers might progress to senior management positions, focusing on strategic development and broader program management responsibilities across the organization, enhancing both personal growth and the company’s success.

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What kind of team environment can a Program Manager expect at Granite State Manufacturing?

At Granite State Manufacturing, the Program Manager will find a team-oriented environment that emphasizes collaboration and accountability. You'll be expected to foster effective relationships with various departments, executives, and customers alike. The company promotes teamwork, ensuring that all members work together to achieve shared goals while maintaining a safe and professional work atmosphere.

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Common Interview Questions for Program Manager
Can you describe your experience managing complex manufacturing programs?

When answering this question, focus on specific projects you have managed, detailing your role, the challenges faced, and the successful outcomes. Use metrics to showcase your achievements, such as budget adherence or improvements in delivery timelines.

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How do you prioritize tasks in a fast-paced program management environment?

You can demonstrate your organizational skills by discussing how you assess urgency and importance when prioritizing tasks. Mention any tools or strategies you use, such as project management software or frameworks like Kanban, which help keep everyone aligned.

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How do you handle conflicts within the team or with customers?

Conflict resolution is key in program management. Illustrate your approach by explaining how you foster open communication, understand various perspectives, and actively seek win-win solutions to diffusing tension while ensuring the project remains on track.

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What strategies do you use for effective stakeholder communication?

Emphasize the importance of transparency and regular updates in your communication strategy. Discuss how you tailor your communication style and the frequency of updates based on stakeholder preferences to enhance clarity and build trust.

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Describe a time you successfully turned a failing project around?

Provide a detailed account of a specific project, the initial issues you faced, the actions you took to rectify the problems, and the positive outcome achieved. Highlight your critical thinking and problem-solving skills in the process.

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What methods do you use to ensure quality assurance in your projects?

Discuss the quality control processes you implement, such as systematic reviews, adherence to standards, and collaboration with quality assurance teams. Mention any specific methodologies you follow, like Six Sigma or ISO standards.

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How do you approach forecasting sales and profits for your programs?

When discussing forecasting, explain how you use historical data, market analysis, and industry trends to make informed projections. Share any specific tools or models you rely on and illustrate how you've successfully adjusted forecasts based on real-time data.

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What experience do you have with ERP/MRP systems in managing projects?

Focus on your hands-on experience with ERP or MRP systems, detailing your familiarity with specific software, such as M1 (ECI). Discuss how these systems have aided in efficiency, resource allocation, and overall project management.

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How do you ensure compliance with safety standards in project management?

Talk about the safety practices and protocols you adhere to, emphasizing your proactive approach to maintaining a safe work environment, including training, audits, and compliance checks.

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What role does a Program Manager play in customer relationship management?

Articulate how a Program Manager's relationship with customers is vital for project success. Discuss your strategies for understanding customer needs, maintaining open lines of communication, and building trust to ensure satisfaction and repeat business.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 11, 2024

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