GTM Enablement Onboarding Manager

About the Role

The GTM Onboarding Program Manager is responsible for designing, implementing and evaluating a world-class role-specific onboarding program to attract top talent and decrease ramp time. The Program Manager should have a passion for Sales and Customer Experience as a discipline and for enabling internal teams. The Program Manager will partner with our GTM Enablement Managers to align programs to our strategic maturity model. They will be responsible for needs analysis, content development, knowledge sharing and training delivery, communication, optimization and assessing the outcomes.

Responsibilities

• Partner with GTM Enablement Managers to design and develop innovative onboarding training programs for our GTM organization
• Establish Onboarding program objectives, success metrics and milestones 
• Ensure programs are scalable and accessible for all GTM Reps, in alignment with the broader enablement program for customer facing teams at Lattice
• Work closely with GTM Enablement Managers and cross-functional partners, as applicable, to understand the programs being developed and how to best translate those programs to onboarding content to get new hires up to speed with existing reps
• Clearly define roles and responsibilities between enablement, management and mentors; outlining accountability Leverage LMS (WorkRamp) to build distributed cross-segment onboarding training
• Facilitate live, Onboarding training for GTM Reps with the help of Subject Matter Experts and the Enablement Team. 
• Capture feedback on Onboarding programs to identify and address process improvement opportunities over time
• Partner with the GTM Enablement Effectiveness Manager to prepare reviews with data on ramp by role, segment, and cohort start date; identifying program strengths and opportunities 
• Partner with Recruiting team and Managers to streamline and standardize new hire start process
• Build and support pre-boarding and onboarding comms to provide a clear overview and expectations of Onboarding program to drive new hire engagement

Qualifications

• 4+ years of Enablement, Learning & Development or other directly relevant experience
• Experience building designing onboarding programs in a hyper-growth environment
• Passion for sales and customer experience and empowering others
• Metrics focused, with advanced strategy for measuring impact of onboarding programs
• Exceptional communication skills and ability to work across all internal teams
• Ability to design, develop and deliver fully executed programs and resources
• Results-oriented; able to accomplish both project and team goals
• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers and the business

Why Lattice?

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 2,750+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Flexible vacation/time-off policy

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where innovation is happening all around us, there's commonality – people are driving these changes. We offer a solution that helps companies put employees first. Lattice is a people management tool that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, and goal setting in a way that allows companies to focus on employee development, growth, and engagement. Since launching in 2016 we have grown to over 2750+ customers globally, including brands like Slack, Reddit, Glossier, and Asana.

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Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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