Job details

Advanced Product Specialist Team Leader

Gusto is a modern online platform helping small businesses manage teams with services like payroll, health insurance, and HR. They are looking for an Advanced Product Specialist Team Leader to guide their team and improve customer care processes.

Skills

Leadership experience
Problem-solving skills
Payroll knowledge
Customer satisfaction expertise
Continuous process improvement

Responsibilities

Lead an Advanced Product Specialist Team of 10-12 individuals
Create an environment of continuous development through mentoring and coaching
Communicate company initiatives and performance metrics
Collaborate with the product team for impactful enhancements
Partner with AI engineering to improve co-pilot logic
Maintain quality assurance standards for customer service
Use data to enhance processes

Benefits

Health insurance
401(k)
Professional development opportunities
Flexible working hours
Remote work options

To read the complete job description, please click on the ‘Apply’ button

By Gusto, Inc.

Gusto was founded in 2011. This company provides payroll processing and employee benefits services. Their headquarters are located in San Francisco, California.

81 jobs

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE