Patient Service Specialist-Office Support Services- Part Time
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
The pay ranges from $17.00-$23.49 per hour
Average salary estimate
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Are you looking for a part-time opportunity where you can make a real difference in people's lives? Look no further! As a Patient Service Specialist with Guthrie Medical Group, you’ll play a vital role in providing exceptional front office support to our patients. This position is all about creating a warm and welcoming environment, greeting patients with a smile, and ensuring their experience is seamless from the moment they walk in. You’ll answer phone calls with friendly efficiency, manage patient appointments, and ensure all necessary information is up to date and accurate. At Guthrie, we pride ourselves on our commitment to service excellence, and your role will be crucial in maintaining that standard. If you have strong communication skills, a knack for multitasking, and a genuine desire to help others, we want to hear from you! We prefer candidates with at least one year of customer service experience, and while previous medical office experience is a plus, it’s not a strict requirement. Join our dynamic team, where your contributions are valued, and you can grow both personally and professionally. Plus, with a competitive hourly rate ranging from $17.00-$23.49 and the chance to participate in various quality initiatives, this role is truly a fantastic way to begin or advance your career in healthcare.
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