Who are Heidi?
Heidi is on a mission to halve the time it takes to deliver world-class care.
We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.
Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.
We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.
With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?
The Role
As a Support Engineer, you'll leverage your technical expertise to troubleshoot and resolve challenges, contributing to the growth and success of our AI scribe in Australia & NZ.
What you’ll do:
Provide exceptional customer support by understanding customer needs, resolving issues efficiently, and ensuring customer satisfaction.
Perform in-depth analysis of technical issues reported by customers.
Collaborate with engineering and product teams to understand, reproduce, and resolve complex technical problems.
Provide timely and accurate responses to customer inquiries, ensuring issues are resolved within agreed service levels.
Fix product issues and bugs, ensuring high-quality and reliable product performance.
What we will look for:
Strong communication skills and a customer-centric mindset.
Ability to explain technical concepts to non-technical users in a clear, empathetic manner.
Eagerness to contribute to product improvement.
Some experience with Python, React, Node, FastAPI, MongoDB.
A proactive person who enjoys a fast paced startup environment, able to collaborate with an international team of like minded individuals dedicated to creating awesome AI experiences in healthcare.
Ideally 2+ years’ experience in a support engineer role.
What do we believe in?
We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
We will stop at nothing to improve patient care across the world.
We design user experiences for joy and ship them fast.
We make decisions in a flat hierarchy that prioritizes the truth over rank.
We provide the resources for people to succeed and give them the freedom to do it.
Why you will flourish with us?
Flexible hybrid working environment, with 3 days in the office.
Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!
Help us reimagine primary care and change the face of healthcare in Australia and then around the world.
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Introducing the Support Engineer position at Heidi, a pioneering healthtech company on a mission to revolutionize patient care. Based in the heart of Melbourne, we aim to halve the time it takes to deliver world-class healthcare, ensuring clinicians can focus on what truly matters. As part of our talented team of inventors, builders, and creatives, you'll leverage your technical skills to support our AI systems efficiently. Your role will involve providing exceptional customer support by understanding our clients' needs, troubleshooting issues, and ensuring their satisfaction every step of the way. Collaborating with both our engineering and product teams, you'll not only be resolving complex technical problems but also make significant contributions to product improvement. We are looking for someone with strong communication skills who can explain technical concepts to non-technical users and has experience with programming languages such as Python, React, and Node. If you're passionate about creating impactful solutions in a dynamic startup environment, where your contributions towards improving patient care matter tremendously, then the Support Engineer role at Heidi is perfect for you. With a flexible working environment, generous personal development budget, and an opportunity to fast-track your career, come join us in reshaping healthcare for millions around the globe!
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