Sales Advisor (Temporary) – Eastbourne

As a Sales Advisor at H&M Eastbourne, you will be responsible for providing exceptional customer service that prioritizes the shopping experience. You'll promote current campaigns and offers, inspire customers with your product knowledge, and support the store team in achieving sales goals. Honesty in feedback is encouraged to help you and your team grow professionally while ensuring safety in the store.

At H&M Eastbourne, we value personality and a love for people and fashion over specific qualifications. While experience in retail can be beneficial, it is not a requirement. We are looking for individuals whose values align with ours and who are eager to learn and actively contribute to the team's success.

The Sales Advisor position at H&M Eastbourne is a temporary part-time role requiring 8 hours per week. We are seeking individuals who have full flexibility for 3-4 days a week, including weekends, to meet customer needs and store demands.

As a Sales Advisor at H&M Eastbourne, you'll enjoy attractive benefits that include a staff discount card usable across all H&M Group brands, access to the H&M Incentive Program (HIP), and various local perks that may differ based on your market. You will also have extensive development opportunities within the company, supporting your professional growth.

H&M is committed to creating an inclusive, diverse, and equitable workplace. In the recruitment process for the Sales Advisor role at H&M Eastbourne, we emphasize fair and equal opportunities, consciously avoiding the request for cover letters to prevent unintentional biases, ensuring all candidates have an equal chance to showcase their suitability for the position.

When answering this question, focus on your passion for fashion, your customer service skills, and your ability to work as part of a team. Share specific examples from previous experiences where you successfully engaged customers and contributed to a team's success, showing how you embody the values at H&M.

Be prepared to discuss a specific instance where you dealt with a difficult customer. Highlight your active listening skills, empathy, and commitment to finding a resolution. Explain the steps you took to ensure the customer felt valued and how you turned the experience around positively.

Discuss your understanding of sales goals and how you would promote campaigns and offers to inspire customers. Mention your teamwork approach in collaborating with colleagues to achieve store targets and how your enthusiasm for fashion will engage customers more effectively.

Mention sources like fashion magazines, online blogs, and social media where you follow trends. Sharing your passion for fashion and continuous learning shows your commitment to providing informed recommendations to customers at H&M.

Describe a situation in which your teamwork skills made a significant impact. Focus on what role you played, the challenges faced, and the outcome. Demonstrating your collaborative spirit aligns well with H&M's team-oriented culture.

Talk about your approach to promoting products by emphasizing their unique features and how they meet customer needs. Give an example of a specific product and use your creativity to create excitement around it while maintaining a focus on customer connection.

Outline the importance of active listening, empathy, and effective communication as keys to great customer service. Share how you would ensure customers feel valued and appreciated while meeting their shopping needs at H&M.

Emphasize your prioritization skills and ability to remain calm under pressure. Discuss how you would delegate tasks if necessary, ensure all customer inquiries are addressed promptly, and maintain a positive shopping atmosphere even when the store gets busy.

Express your enthusiasm for H&M’s brand values and commitment to sustainability. Share how this aligns with your personal beliefs and why you are excited about being part of the team that facilitates positive customer experiences and contributes to meaningful growth in fashion.

Discuss customers' expectations such as product knowledge, attentiveness, and a positive shopping experience. Show that you understand the importance of meeting these expectations to build loyalty and ensure customer satisfaction at H&M.