FLOOR SUPV - TABLE GAMES

Overview

Under the direction of the Vice President of Table Games, the incumbent in this position is responsible for providing superior service to both the internal and external guests.  The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games. 

Responsibilities

• Maintains game security and protects company assets at all times. 
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction. 
• Manages staffing levels according to volume of business.
• Enforces all games procedures and policies.  
• Prepares necessary shift and other reports. 
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations. 
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws, NJ DGE regulations and guidelines and HRAC business guidelines.
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
• Maintains confidentiality of all Hard Rock AC trade secrets and proprietary information including business processes, customer lists, customer information, marketing plans and any other confidential information.
• Monitors player ratings.
• Takes chip inventory of all tables in assigned area.
• Stocks pit and ensures equipment is in good working order.
• Monitors the volume of play and makes adjustments accordingly.
• Responsible for fills and credits required during the operation of supervised games.  
• Oversees Table Games Dual Rate Supervisors and/or Dealers and carries out supervisory responsibilities; in accordance with the organization’s policies and applicable laws.
• Assists with time keeping and related payroll processes to ensure accurate and timely payment to all employees.
• May train employees; plans and assigns work area; appraises performance; initiates employee commendations and discipline, addresses and resolves guest and/or employee concerns and complaints.
• Evaluates dual rate supervisors and dealers for efficiency and customer service.
• Acts as a role model to all employees and always presents oneself as a credit to Hard Rock AC and encourages other employees to do the same.
• Able to work with others while maintaining a positive and professional demeanor.
• Performs all other duties as assigned.

Qualifications

• Must be 21 years of age or older    
• Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.
• High School diploma or equivalent.
• Five years table games experience required.  Two years in a Dual-Rated management level capacity or above is preferred. 
• Knowledge of at least three core games is required, with Blackjack being one of them. Other core games include Craps, Roulette, Baccarat, Tiles and any combination of at least three of the poker derivative games (i.e. Three Card Poker, Four Card Poker, Mississippi Stud, Ultimate Texas Hold’em, Let it Ride).
• Knowledge of table games math, procedures, game protection, regulations and training requirements.