Let’s get started
By clicking ā€˜Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Success Manager - Radiology | Medical Imaging image - Rise Careers
Job details

Customer Success Manager - Radiology | Medical Imaging

Why join us?


šŸ’œ  Do work that matters. We’re pioneering AI software that will help diagnose medical images and raise the standard of healthcare for millions of people every day. 

šŸŒ  Well-funded and global. Annalise.ai has a global presence across APAC, EU and US regions. We’re powered by Harrison.ai (raised Australia’s largest Series B of $129m in 2021).

🌟 Work with a bunch of awesome, genuine people who are passionate about what they do.

šŸ’»  Flexible and remote-friendly working.

šŸš€ Make an impact. You won’t be another ā€˜cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.  

🌱 Grow your career with us. We’re big believers in lifelong learning. You’ll be given a $1000 personal L&D budget, access to LinkedIn Learning, plus opportunities for internal mobility and leadership training to fast-track your career. 

šŸ™Œ  Generous parental support including 16 weeks gender-neutral paid parental leave and $10,000 support for egg or sperm freezing.  


About Your Role


As a Customer Success Manager (CSM) at Annalise.ai your role will involve partnering with our sales and services teams to lead customer engagements. As new customers are onboarded and new products are brought to market, you will play a large role in the planned expansion of our company and our sales strategies across ANZ.

 

In this role, you are responsible for ensuring our customers realise true value from the Annalise.ai suite of products. You will use Annalise.ai’s innovations and technologies to help achieve the customer’s goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial departments. This multifaceted customer facing role will see you become a trusted advisor, partnering with customers in the pre-sales phase, then providing on-going clinical, technical and commercial engagement post-sales. The result is increased product adoption, customer satisfaction and long-term retention.

 

As a member of the Commercial team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. You will work closely with our sales and presales solutions, professional services, marketing and product teams.

 

Through joining our exciting, agile and fast-growing team – you will be provided with the autonomy and rare opportunity to truly make your mark on Annalise.ai's commercial growth, helping to establish Annalise.ai globally with a strong client base. In doing so, you will play a vital role in helping us achieve our mission of scaling medical predications globally to improve patient outcomes and make a positive impact for the world


What you'll do:
  • Own and drive customer satisfaction for Annalise.ai products and services,
  • Design, develop and deliver customer onboarding and training of new releases, upgrades and / or versions (changes) to ensure the most effective use of the Annalise Enterprise products,
  • Design, develop and deliver change management initiatives in collaboration with internal stakeholders like Marketing and Product,
  • Understand customer workflows and provide clinical support to projects in implementation (including end-user application training, customer adoption and success),
  • Conduct customer discovery in a consultative manner, developing statements of work and success criteria as part of presales engagements and partnering with customers to help achieve their business goals,
  • Develop customer success plans post sale to ensure we deliver on the customer’s business goals and achieve maximum value from their Annalise.ai investment,
  • Work closely with installed base customers to identify cases which highlight the benefits of Annalise Enterprise solutions, forming the basis of case studies developed in collaboration with marketing teams,
  • Collaborate with our Product team to gather customer insights and feature requests that will guide product roadmap changes, and
  • Work closely with installed base customers for ongoing clinical engagement and support, and identify upsell opportunity for future products


Your Skills:
  • Demonstrated experience in Clinical Applications, Customer Success Experience and/or Sales within the healthcare industry,
  • Good understanding of clinical workflows given prior experience working with clinicians and leadership (executives, C-suite) in a similar healthcare role,
  • Technical proficiency with medical imaging IT systems (i.e. PACS/RIS software, DICOM/HL7 standards),
  • Experience with survey tools, data analysis and reporting,
  • Willing to travel up to 25% of the time within the ANZ region for the role as needed.


Nice To Have Skills (But not essential):
  • Tertiary education in Medical Imaging, Biomedicine, Healthcare IT or equivalent,
  • Formal qualifications including project or change management certifications; and/or
  • Previous experience with Salesforce.


What we’re about 

We're problem solvers, redefining what’s possible in medical imaging through AI Technology. Our mission is to raise the standard of healthcare for millions of patients every day.


Yes, we’re a technology company and yes, we’re leveraging the latest AI technologies, but people are at the heart of everything we do. 


Annalise.ai was formed in early 2019, powered by Harrison.ai. Since then, we’ve scaled rapidly and we’re focused on creating AI solutions that help radiologists diagnose medical images.


Our first product, the world's most comprehensive AI clinical decision-support solution for chest x-rays, is already in made available to 1 in 2 radiologists in Australia and rolling out to hundreds more, globally. This solution is capable of detecting 124 findings and was recently featured in a peer-reviewed publication, Lancet Digital Health journal. 


And we’re just getting started.  


Help us shape the future of AI in medical imaging. And most importantly, help us make a real difference in people’s lives.   


What’s next?

If you’re inspired by what we're up to, please apply now and we'll be in touch soon.


We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. That’s why we’re committed to building inclusive teams that represent a variety of backgrounds and skills. If you need any reasonable adjustments, accessibility assistance or would like to note which pronouns you use at any stage of our hiring process, just contact us at accommodations: people@annalise.ai. We look forward to hearing from you.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs

Become a vital part of St. Luke’s Hospital as a Medical Assistant, where compassionate patient care and teamwork are at the forefront of our mission.

CSL Hybrid Americas, US-IL, Chicago 535, CSL Plasma
Posted 13 days ago

Join CSL Plasma as a Phlebotomist and make a meaningful impact by collecting plasma to help those in need.

Photo of the Rise User

Join the Cardiology Unit as a Nurse Assistant I, where you will provide vital care to patients and support to nursing staff.

Photo of the Rise User
Posted 12 days ago

Become a vital part of the Middlebury College community as a Public Safety Officer, enhancing campus safety and security.

Join NATO Digital Staff as a SME for Secure Communications Interoperability, ensuring seamless and secure communication strategies.

Photo of the Rise User
Posted 12 days ago

Join Domino's as a Team Member and enjoy flexible scheduling while providing excellent customer service and food preparation.

Posted 8 days ago

Become part of Ideal Dental’s mission to revolutionize patient care as a Front Office Associate in a welcoming and supportive environment.

Posted 10 days ago

Join Bela Brand Bat as a Service Communications Assistant, where your skills in communication and organization will contribute to exceptional client service in a dynamic environment.

Join a dynamic team at Patrique Mercier Recruitment PT as a Spanish Speaking Customer Support representative in the thriving world of online gaming.

Photo of the Rise User
Posted 9 days ago

Become part of the friendly team at New Seasons Market as a Meat Clerk, where customer service and quality meat preparation are at the forefront.

Photo of the Rise User

Allied UniversalĀ® Event Services is hiring Event Staff to play a crucial role in ensuring safety and providing excellent customer service at various events.

Photo of the Rise User
Posted 9 days ago

As a Client Services Associate at TBK Bank, you'll play a crucial role in helping customers achieve their financial goals through excellent service.

Photo of the Rise User
Posted 13 days ago

Domino's is seeking a dedicated Customer Service Representative to enhance customer interactions and facilitate a rewarding dining experience.

Partnering with leading healthcare organisations, harrison.ai creates AI-as-a-medical device solutions that have a global impact and support clinical excellence. We are a clinician-led healthcare art...ificial intelligence company that innovates e...

23 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
February 10, 2025

Subscribe to Rise newsletter

Risa star šŸ”® Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio
Photo of the Rise User
Someone from OH, Cincinnati just viewed Training & Education Specialist at Finalsite
L
Someone from OH, Cincinnati just viewed Head of Performance Marketing (Remote) at Lavendo
O
Someone from OH, Cincinnati just viewed VP of Marketing at OnePlan Solutions
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Analyst at Waymo
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Director at Nextdoor
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay