Job details

Director of Operations-32233

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Position Objective

Company Overview:

The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”.

Job Summary:

Primary focus will be to service the existing business, operationally and financially, while maintaining relationships with existing customers and developing new business where possible.

Essential Duties and Responsibilities

Participate in the planning and budgeting process and manage the budget for the region in conjunction with the Vice President of the Region
Control overhead expenses within the region
Implement cost reduction and profit enhancing strategies
Ensure service delivery is consistent with quality objectives and contractual requirements.
Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining a high level of quality
Maintain customer relations, both current and prospective
Support business development activities within the region including new account acquisition and customer retention initiatives
Leverage existing relationships for new business opportunities
Develop management team for continued professional growth
Responsible for ensuring the region follows and adheres to established company policies
Ensure all hiring, promotions and termination policies are followed
Ensure job inspections are properly made and deficiencies are corrected
Ensure timekeeping is completed daily and payroll is submitted on a timely basis
Ensure purchasing of supplies, equipment and inventory management of the supplies meets contractual requirements
Maintain in constant contact with the Vice President of the region

Knowledge and Skill Requirements

Minimum of a Bachelor’s’ degree
Minimum of (5-7) years’ experience in managing a janitorial operation
Excellent written and verbal communication skills
Capability to build trust, value others, communicate effectively, collaborate with others, and solve problems creatively
Ability to proactively establish and maintain effective working relations with employees and other departments
Technical knowledge of all aspects of janitorial service delivery

Compensation

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer --- M/F/D/V

Salary & Wage Details

$120,000.00-$140,000.00

Average salary estimate

$130000 / YEARLY (est.)

min

max

$120000K

$140000K

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What You Should Know About Director of Operations-32233, Harvard Maintenance

Are you a seasoned operations leader looking for an exciting opportunity? Look no further! As the Director of Operations at Harvard Companies, based in Elk Grove Village, you’ll play a pivotal role in augmenting our operations and financial strategies. We're celebrated as one of the largest privately-owned providers in janitorial and protection services, thanks to our unique Inverted Pyramid® approach that values our frontline employees. You’ll focus on maintaining and enhancing customer relationships while driving new business development initiatives. With responsibilities ranging from overseeing operational budgets to implementing innovative process improvements, every day will be dynamic and rewarding. The ideal candidate will have a Bachelor’s degree and 5-7 years of management experience in janitorial operations. Our team thrives on empowering its members, fostering professional growth, and ensuring service delivery meets our high-quality standards. Join us and help steer the future of this thriving company. If you have a passion for operations and the drive to make an impact, we’d love to meet you!

Frequently Asked Questions (FAQs) for Director of Operations-32233 Role at Harvard Maintenance

What are the essential responsibilities of a Director of Operations at Harvard Companies?

The Director of Operations at Harvard Companies holds a significant role that includes managing the operational and financial aspects within the region. Key responsibilities involve overseeing the annual planning and budgeting process, controlling overhead expenses, and ensuring service delivery adheres to contractual requirements and quality standards. The position also involves nurturing existing customer relationships while spearheading new business opportunities, leading process improvement initiatives, and ensuring all HR policies are followed diligently. This role is crucial to the continued success and growth of Harvard Companies in the janitorial sector.