Senior Quality Manager

$160K – $180KAt Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.What the job involvesThis senior quality manager role is ideal for someone who thrives in a cross-functional environment and enjoys driving improvement. You'll be the quality champion, overseeing the entire product lifecycle and customer service, and working with various teams to identify and fix issues. You'll not only solve problems but also implement solutions that prevent them from happening again.Responsibilities• Oversee quality from initial concept (use cases/issues) to post-deployment, ensuring all stages (design, development, testing) meet high standards. Define clear 'done' criteria for each stage.• Lead the development and execution of project-specific quality plans that translate customer requirements into measurable quality targets. Collaborate with the Growth team to maintain clear communication with customers regarding quality.• Proactively identify and address customer quality concerns. Lead cross-functional teams (Engineering, Operations, etc.) to investigate root causes and implement effective solutions. Ensure customer SLAs are consistently met.• Work effectively with various departments to develop and execute solutions for quality issues. Foster a team environment focused on problem-solving and continuous improvement.• Identify opportunities to improve product development processes by analyzing past experiences (lessons learned). Champion the implementation of these improvements to enhance future product development cycles.• Provide regular reports to leadership on the status of unresolved quality issues and the progress made on continuous improvement initiatives.• Conduct risk assessments to identify potential quality issues throughout the product lifecycle. Manage the entire audit lifecycle, ensuring all findings are documented, reported, and result in successful corrective actions.Qualifications• Bachelor's degree in Management Information Systems (MIS), Engineering, or a related discipline.• A minimum of 7-10 years of experience in either quality management or relevant experience applying technical skills to ensure quality in the entire product lifecycle, complex systems or processes.• Product development experience with both software and hardware components.• Proficiency in system and software development processes and methods (preferred).• Quality Tools: Experience with configuration management, test management, defect management, and requirements management tools.• Quality Certifications:• Lean Six Sigma Black Belt Certification (required).• Experience with ISO 9001 and quality auditing (preferred).• Project Management Professional (PMP) certification (preferred).Benefits and PerksThere are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)• Options for 100% company paid medical, dental, and vision coverage for employees and dependents (for US employees)• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)• Life, AD&D, Short and Long Term Disability Insurance• Aflac Critical Illness, Accident Insurance & Hospital Indemnity Insurance• MetLife Legal Plan(s) & Pet Insurance• Farmers GroupSelect Auto & Home Insurance• 401(k) with 3% company matching• Professional development reimbursement• Unlimited PTO• Hybrid work opportunities• Daily catered lunches in our San Francisco officeHayden AI is committed to creating a diverse and inclusive environment that fosters learning from each other. We celebrate people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and are committed to providing a work environment free of harassment and discrimination. Hayden AI is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. To all recruitment agencies: Hayden AI does not accept agency resumes.Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.