Information Technology Intern

Overview

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.  

The Enterprise Resource Planning (ERP) Organization Change Management (OCM) & Training Intern is a vital member of the Hayward ERP core team, collaborating with OCM and training consultant’s vendor, and Human R resource for go-live readiness. This role involves assisting implementation of lifecycle activities, providing a unique opportunity to learn about the Microsoft Dynamics 365 ERP platform, technology integration, and aligning OCM and training strategies in a professional setting

The ideal candidate should have a desire to learn and take initiative, and the ability to adapt to changes. Additionally, be comfortable working independently as well as part of a team, and eager to contribute to the success of the ERP implementation.

Reports to:

Director, IT Strategic Partner &

ERP OCM and Training Lead

Location and Work Hours:

Headquarter located in Charlotte, NC (South-End). Free parking on-site.

Monday to Thursday (in-office), Friday (virtual).

Responsibilities

Key Responsibilities

· Participate in OCM and Training project and stakeholder meetings. Provide feedback and contribute to problem solving sessions.

· Support OCM communication delivery, change management plans, and stakeholder engagement activities.

· Collaborate with OCM consultants and ERP Program leader on communication plan execution and messaging, communication channels, communication distribution, such as announcements and training related updates.

· Update intranet Sharepoint project site.

· Accurately maintain and update ERP End User Master List lists, and create distribution list.

· Document key insights and follow-up on assigned actions from meetings and training sessions.

· Support ERP Learning & Development (L&D) and Organizational Change Management (OCM) initiatives, coordinate and manage training material delivery between consultants and HR partners.

· Assist with training logistics, providing administrative support to ensure project success.

· May require commuting to manufacturing and/or distribution sites in Clemmons, NC and/or Mocksville, NC for implementation meetings, and Conference Room Pilot (CRP).

Qualifications

Education and Experience

· Currently pursuing a degree in Information Technology, Business Administration, or related field.

Specific Skills / Abilities

· Interest in ERP systems, business operations, learning and development

· Basic understanding of business processes such as finance, supply chain, and/or operations (preferred but not required).

· Good analytical and problem-solving skills with attention to detail.

· Strong written and verbal communication skills.

· Proficient with Microsoft 365 (Excel, Word, PowerPoint, creating and updating Sharepoint site).

· Self-motivated, eager to learn, and comfortable working independently as well as part of a team.

· Prior experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) or similar software is a plus, but not required.