Customer Support Specialist with Ukrainian (part-time)

As a Customer Support Specialist at Hedepy, you will serve as the primary point of contact for clients and therapists, ensuring excellent customer satisfaction. Your responsibilities will include responding to inquiries via calls, emails, and chat, proactively resolving issues, and collaborating internally with other teams as needed.

To qualify for the Customer Support Specialist position at Hedepy, candidates should possess experience in a customer service environment, be a native Ukrainian speaker with fluency in English, and have strong communication and organizational skills. A reliable internet connection and familiarity with Google Workspace tools are also essential.

Customer Support Specialists at Hedepy typically work part-time from 2 PM to 8 PM, Monday through Friday, totaling 30 hours per week. This schedule allows for flexibility while ensuring that customer support channels are always covered during peak hours.

Yes, the Customer Support Specialist position at Hedepy is fully remote! We operate on a remote-first principle, which means you can work from anywhere in Europe, allowing for a healthy work-life balance while contributing to our mission of making psychotherapy accessible.

Hedepy offers some fantastic benefits for its Customer Support Specialists, including free psychotherapy sessions to support your mental well-being and the opportunity to work with an international team from ten different countries, fostering a diverse and inclusive work culture.

When answering this question, share specific examples of previous roles, types of customer inquiries you handled, and any metrics or recognition you received for your performance. Focus on how your experience equips you for the Customer Support Specialist role at Hedepy.

Explain your approach to de-escalating conflicts by actively listening, empathizing, and working collaboratively towards resolution. Use a real-life example where you successfully diffused a challenging situation, showcasing your problem-solving skills.

Express your alignment with Hedepy’s mission of making mental health support accessible. Share your passion for helping others and how working remotely fits your lifestyle, emphasizing the significance of supporting mental health initiatives.

Discuss your time management strategies and how you ensure efficiency. You might detail using tools or systems to track customer inquiries and prioritize them based on urgency or complexity, ultimately ensuring all customers receive timely assistance.

Mention your proficiency with various customer support software, CRM systems, and communication tools, particularly Google Workspace tools. Explain how these technologies aid you in providing effective and organized customer service.

Highlight your approach to customer interactions, emphasizing active listening, empathetic communication, and following up to ensure resolution. Provide a specific example of a time you went above and beyond to meet a customer's needs.

Provide a specific situation where you encountered a difficult customer issue. Outline how you approached the problem, the steps you took to resolve it, and what you learned from the experience, showcasing your resilience and adaptability.

Discuss proactive strategies such as organizing your day, employing chat or email support during peak times, and using templates to speed up responses. Highlight your ability to stay calm and focused under pressure.

Describe your commitment to continuous learning, utilizing internal resources, participating in training sessions, and seeking feedback from colleagues to enhance your knowledge. This shows your dedication to personal and professional growth.

Talk about your interpersonal skills and how you foster a sense of community, whether through collaboration, sharing ideas, or celebrating successes. Mention any past experiences where you actively contributed to a positive team environment.