As a Full-Time Keyholder at Rothy’s in University Village, your primary responsibilities will include acting as Manager on Duty, overseeing operational procedures, and interacting with customers to enhance their shopping experience. Additionally, you will support store leadership by communicating updates to the team, supervise daily tasks, and ensure the store environment remains clean and inviting.

To qualify for the Full-Time Keyholder position at Rothy’s, you'll need at least 2 years of retail, hospitality, or customer-oriented experience. We’re looking for individuals who have a positive attitude, excellent communication skills, and are comfortable working in a high-paced environment. Being a good team player is crucial, alongside a passion for providing stellar customer service.

As a Full-Time Keyholder at Rothy’s, you will receive comprehensive training on operational procedures, product knowledge, and customer service excellence. This training is designed to empower you to effectively communicate Rothy’s values and mission while ensuring that you are well-equipped to handle customer inquiries and store operations.

The work environment for a Full-Time Keyholder at Rothy’s is vibrant and fast-paced, with a strong emphasis on teamwork and customer interaction. Our retail locations foster a friendly atmosphere and are designed to provide customers with an exceptional shopping experience. You’ll spend your time on the sales floor engaging with customers and supporting your team in a bustling setting.

Yes, Rothy’s offers an attractive benefits package for Full-Time Keyholders. This includes medical, dental, and vision insurance, 4 weeks of paid time off plus paid holidays, a matching 401(k), flexible spending accounts, commuter benefits, and a product allowance. We believe in rewarding our team members for their contributions.

When answering this question, highlight any specific retail experiences that showcase your customer service skills, ability to work as part of a team, and any leadership roles you may have had. Relate these experiences back to how they can inform your ability to excel as a Full-Time Keyholder, potentially mentioning your familiarity with sustainable brands.

To effectively respond to this question, share a specific example of a challenging customer interaction from your past. Describe the steps you took to resolve the issue, focusing on your communication skills, level of empathy, and problem-solving ability. Emphasize your goal of ensuring customer satisfaction.

This question assesses your knowledge and passion for the brand. Research Rothy’s ahead of your interview to speak confidently about their commitment to sustainability, their transformation of plastic waste into fashionable products, and your appreciation for their innovative approach to retail.

Here, you can outline your approach to task management and organization. Discuss how you would assess urgent versus non-urgent tasks and mention any tools or systems you’d employ to keep everything on track. Highlight your experience working in fast-paced environments.

For this question, share a specific experience where you helped onboard or train a colleague. Detail the techniques you used, the challenges faced, and the outcome of your efforts in enhancing team performance or customer service.

In your response, demonstrate your understanding of Rothy’s values and discuss how you would embody them in your interactions with customers. Explain that you would take the time to educate customers about the brand story and illustrative product integrity.

Discuss your methods for maintaining cleanliness and organization in a retail store, including regular check-ins and assigning responsibilities among team members. Illustrate your commitment to providing customers with an inviting shopping experience.

Share a thoughtful approach that emphasizes constructive feedback, coaching, and mentoring. Explain that you would approach the situation delicately, without compromising team morale, and outline steps you’d take to help the associate improve their performance.

This question is a great chance to express your enthusiasm. Share your passion for sustainable fashion, your commitment to customer service, and explain how Rothy's mission aligns with your personal values, showcasing your desire to contribute positively to the team.

Prepare to discuss a specific instance where your actions led to increased sales, such as implementing new sales tactics or enhancing the customer experience. Highlight measurable results as evidence of your impact and underline how this experience can be beneficial in the Full-Time Keyholder position.