Job details

Customer Experience Agent

CarMax: Where career goals are realized!Resolve customer issues while working for an industry leaderAt CarMax Auto Finance, we prioritize our customer's needs. As industry leaders, we believe that exceptional customer service is the driving force behind our success. As a team member, you will collaborate with various departments to resolve customer inquiries, provide education, and ensure that we maintain customer excellence.Learn and succeed as part of a teamThis lively setting relies on collaborative efforts to achieve goals. We're not just an average call center and are committed to providing you with all the resources you need to be excellent. Your responsibilities will span across various customer service situations, calling upon your adeptness to communicate effectively and comprehend individual needs. Our team approach emphasizes cooperation and mutual exchange of knowledge.What you'll do:• Part of a customer service representative's job description includes fielding incoming calls from clients and providing prompt resolution of inquiries related to their accounts.• Provide customers with information on the credit reporting process, including how their account history may be reported to credit bureaus.• Partner with other employees or teams as deemed necessary to address customer grievances in compliance with company policies and applicable legal provisions.Improve customer experience with every interactionThe ability to empathize with customers and maintain transparency in every interaction is essential to achieving success in your role. As you work through challenging customer issues and process payments, it's crucial to balance the needs of our customers with meeting the performance expectations and metrics of your position. By partnering with other departments, you'll play a critical role in addressing customer concerns and supporting the financial objectives of CarMax Auto Finance.Responsibilities:From sales to paperwork processing, vehicle appraisals, and repair order management, you will be responsible for a range of diverse tasks. This will require you to operate independently and efficiently as you take on one challenge after anotherAbout CarMax:CarMax has revolutionized the auto industry by providing customers with a top-notch experience based on honesty, transparency, and integrity. As a result, CarMax has emerged as the nation's largest retailer of used cars, with over 200 locations.Our dynamic team, consisting of more than 25,000 associates, work in concert to provide extraordinary customer experiences. Along with driving business, we are committed to fostering the growth and success of our employees, both professionally and personally. By prioritizing diversity and investing in training programs, we have earned a coveted position on the FORTUNE 100 Best Companies to Work For listAs an equal opportunity employer, CarMax does not discriminate against candidates on the basis of their race, gender, religion, sexual orientation, genetic information, disability status, or any other legally protected characteristic. The evaluation process is solely based on the candidate's qualifications and suitability for the role at hand.

Average salary estimate

$47500 / YEARLY (est.)

min

max

$40000K

$55000K

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What You Should Know About Customer Experience Agent, Carmax

Are you ready to take customer service to the next level? Look no further than the Customer Experience Agent position at CarMax in Wellsboro, PA! At CarMax Auto Finance, we truly believe that exceptional customer service sets us apart as industry leaders. As a Customer Experience Agent, you will step into an exciting environment where collaboration is key. Your main mission will be to resolve customer inquiries while providing educational support about processes like credit reporting. You'll be on the frontline, fielding incoming calls and helping customers navigate their accounts, ensuring our customers feel valued and informed. By empathizing with their concerns and balancing performance expectations, you’ll support our business objectives while fostering customer relationships. Working alongside various departments means you'll never be alone in tackling challenges and finding solutions. And remember, it's not just about the calls; it's about improving customer experiences with each interaction. With a dynamic team of over 25,000 associates behind you, CarMax offers the resources and training you need to excel and grow both professionally and personally. So, if you're ready to make a difference, join CarMax and help us maintain our reputation for excellence in the auto industry!

Frequently Asked Questions (FAQs) for Customer Experience Agent Role at Carmax

What are the main responsibilities of a Customer Experience Agent at CarMax?

As a Customer Experience Agent at CarMax, your primary responsibilities will include fielding incoming calls, resolving customer inquiries related to their accounts, and educating customers about the credit reporting process. You will partner with various teams to address customer grievances effectively while adhering to company policies and legal regulations.