Helpdesk Technician/Systems Administrator

The applicant will be expected to:

• Provide customer service support via phone and ticketing system
• Perform password resets, software installation, printer troubleshooting, computer equipment replacement, configuration and troubleshooting of VPN accounts, and escalation of ticket(s) to the appropriate IT staff member as necessary
• Create new hire accounts, deploy new computers, and troubleshoot basic network connectivity
• Assist in the maintenance and administration of Avaya Telecom systems
• Maintain internal documentation
• Participate in an IT on-call weekly rotation
• Perform other responsibilities as required
• IT team members generally work in teams, but may take lead responsibility for major subtasks.

Qualifications:

• Associates degree in a technological field or equivalent work experience required
• 1-2 years of experience in Helpdesk and Tech Support environment
• Experience with Windows 8/10, Mac OS X, and Microsoft Office 2013/2016
• Working knowledge of Active Directory and Windows server administration
• Proficiency in constructing and destructing computer hardware
• Understanding of networking fundamentals
• Must have enthusiasm and be a quick learner, with strong attention for details
• Ability to work independently and multi-task in a dynamic environment
• Excellent collaborative, communication, and customer engagement skills
• Proven organization, problem solving, and analytical experience
• Able to work late shifts & weekends, if needed
• Experience with phone system administration is a plus
• 1-2 years of working knowledge with ticketing systems is a plus