Day Support Program Manager

As a Day Support Program Manager at Helton House, your key responsibilities will include providing oversight and supervision to direct support professionals, developing program curricula, coordinating events, ensuring the completion of required documentation, and responding effectively to emergencies. Your role is essential in promoting the well-being and independence of individuals with disabilities while following human rights and company policies.

To be considered for the Day Support Program Manager role at Helton House, you need a high school diploma or equivalent, with a preference for education in a human services-related field. Additionally, you should have at least one year of experience working with individuals with intellectual or developmental disabilities, and supervisory experience is preferred, along with proficiency in computer use.

Helton House provides comprehensive support services designed to meet the needs of individuals with disabilities. As a Day Support Program Manager, you will facilitate skill-building activities and foster safety that promotes the individuals' autonomy. Our services are focused on empowering individuals to integrate into the community and access various social services and activities.

The environment at Helton House is dynamic and collaborative, designed to encourage teamwork and effective communication. Day Support Program Managers work closely with a dedicated team and community partners to create a safe, respectful atmosphere that supports individual rights and allows clients to thrive in their communities while receiving comprehensive support.

As a Day Support Program Manager at Helton House, you can look forward to a comprehensive benefits package, including health, dental, and vision insurance, generous paid time off, and a 401k plan with company matching. These benefits reflect our commitment to supporting our employees and enabling them to do their best work.

In answering this question, emphasize your approachability and collaboration, which helps foster a positive team environment. Provide examples of how you lead by example, while also encouraging open communication and professional development among your team members.

Discuss the importance of regular assessments and feedback mechanisms. Talk about your commitment to individualized support plans, soliciting input from clients, and your proactive approach in adapting services based on their evolving needs.

Prepare a detailed answer that outlines the need for the program, your planning and implementation steps, and the positive impact it had on the participants. Use specific metrics, stories, or testimonials to showcase your effectiveness.

Illustrate your ability to remain calm and collected in emergencies. Share your training in crisis intervention strategies and highlight your experience in managing similar situations, emphasizing your focus on the safety and dignity of the individuals involved.

Talk about the importance of hands-on training, mentorship, and ongoing feedback. Discuss the structured induction processes you’ve utilized, ensuring new staff feel welcomed and supported while building their skills in working with individuals with disabilities.

Share your strategies for time management, such as using task management tools, setting clear priorities based on urgency and importance, and being flexible to adapt to changing situations. Providing a specific example can demonstrate your effectiveness in this area.

Illustrate your conflict resolution skills by describing a specific situation. Detail how you facilitated a conversation between team members and reached a resolution that enhanced teamwork and collaboration, highlighting the importance of open communication.

Discuss how accurate documentation supports accountability, compliance with regulations, and effective service delivery. Emphasize your thoroughness and organizational skills necessary for maintaining client records and billing documentation.

Explain your approach to developing activities based on individual interests and feedback. Highlight the importance of involvement and choice in programming to enhance enjoyment and personal growth.

Articulate your belief in the value of person-centered support as a means to empower individuals to exercise their rights and make choices that reflect their needs and desires. Use examples from your experience to underline the importance of this approach.