Director, Product Operations

About Henry Meds:Tens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored to individual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our customers get access to the care they need, and save thousands of dollars on out-of-pocket healthcare expenses per year!Enjoy the casual culture, remote-first workplace, and generous PTO/benefits!Apply today to make a direct, daily impact in one of the fastest-growing startups in the country - we are excited to meet you!Position Overview:Henry Meds is seeking a highly motivated and experienced Director of Product Operations to build and lead our new Product Operations team. In this critical role, you will be responsible for establishing the foundation for our product operations function, ensuring that all processes and systems are designed to support the efficient delivery of our telehealth solutions. You will play a pivotal role in defining and implementing operational strategies that align with our business goals and accelerate delivery within our product development lifecycle.As the first Director of Product Operations, you will report to the Vice President of Product and work closely with cross-functional teams, including product management, design, product marketing, engineering to create a cohesive and high-performing product operations function. Your leadership will be essential in driving operational excellence, optimizing processes, and ensuring that our product initiatives are executed effectively and efficiently.Duties and ResponsibilitiesOperational Strategy Development: Create and implement operational strategies that support product development goals and align with the overall business objectives of Henry Meds.Team Building: Establish and lead the product operations team, including hiring, mentoring, and developing team members to build a strong and capable new function.Process Optimization: Design and optimize processes and systems to streamline product operations, improve efficiency, and enhance the delivery of telehealth solutions.Team Collaboration: Work closely with product management, product marketing, design and engineering to ensure seamless integration of operational processes and effective coordination across departments.Performance Tracking: Develop and monitor key performance indicators (KPIs) to measure the success of product operations initiatives and drive continuous improvement.Stakeholder Communication: Engage with stakeholders to provide updates on operational progress, address concerns, and ensure alignment with business goals.You will likely have• 3-5 years experience in product operations or a related field, with a track record of managing and optimizing operational processes.• Proven ability to build and lead teams, including hiring, training, and developing talent from scratch.• Strong strategic thinking skills, with the ability to design and implement operational strategies that align with business objectives.• Experience working with cross-functional teams, including product management, design, engineering, and marketing, to drive operational success.• Proficiency in project management and process optimization, with a focus on improving efficiency and effectiveness.• Excellent communication and stakeholder management skills, with the ability to present updates and address concerns effectively.You may have• Prior experience as a Product Manager, Designer, or Product Marketing Manager (strongly preferred)• Previous experience in the DTC or telehealth / healthcare technology sector• Familiarity with advanced project management tools and agile methodologies• Experience in data analytics and using performance metrics to drive operational decisions and improvements.• A track record of innovation in developing new operational processes or systems that significantly enhance product delivery.Company Offers:• Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents).• 401(k) with matching contributions beginning your first day.• Unlimited PTO.• Fully remote position with occasional travel.• Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day.Equal Opportunity Statement:Henry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.