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Job details

Strategic Content Consultant

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

This job leads the executive positioning, strategic, and change management communications that enhances the organizations brand, mission, and vision for its employees, stakeholders and customers. Responsible for providing and consulting on strategic direction and oversight of comprehensive internal, external, and international communication strategies, as well as internal and external change communication management plans. Builds internal and external strategic communication direction that best benefits the organization, its employee’s and stakeholder’s needs. Collaboratively works with senior and executive leaders to ensure communication strategies are effective, consistent, and aligned with overall goals. Leverages modern strategic communication and marketing practices based on current industry best practices. Champion and deeply embrace positive change management practices and methodologies to support change within the organization and our customers. This role must have experience in change management, strategic communications, and marketing experience.

         

ESSENTIAL RESPONSIBILITIES

  • Serve as a trusted communications strategist and consultant within the organization by providing comprehensive strategic communication direction and communication best practices for internal , external and international stakeholders.
  • Direct and oversee the execution of communication and change management plans for operational changes within the organization and for our customers.
  • Serve as one of the organizations lead communication consultants, ensuring written and verbal communications meets the organizations brand standards and demonstrates an intimate understanding of the organizations strategic direction, operations, needs of employees/stakeholders/customers, and goals.
  • Work collaboratively with senior and executives leaders, as well as Marketing to ensure communication strategies are effective, consistent, and aligned with organizations goals and brand.
  • Rely on measurement practices to ensure the communication strategies continue to meet the needs of employees, supports organizations vision and mission, and utilizes the data to drive decision making.
  • Other duties as assigned or requested.

EDUCATION

Required

  • Bachelor's Degree in Communications, Marketing, Public Relations, Journalism or related field

Substitutions

  • 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

  • None

EXPERIENCE

Required

  • 7 years in a communication role in Health Care, Health Insurance, Information Technology, and/or large corporate environment

Preferred

  • None

LICENSES or CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS

  • Has a charismatic, creative, and positive work ethic, inspires others, and models the organizations core behaviors
  • Demonstrates exceptional written and verbal communication skills
  • A self-starter with the ability to work under pressure in a fast-paced environment independently or with a team
  • Actively engaged in building relationships with leaders, employees, and stakeholders
  • Successful experience with building comprehensive and effective communication strategies that are purposeful and engaging
  • An advocate and practitioner of change management methodologies
  • Outgoing and confident member who can speak up independently with creative and purposeful communication strategies
  • Strong understanding of health care/health insurance and/or technology nomenclature
  • Has a strong passion for learning and developing their communication skillsets
  • Knowledge of grammar and AP (Associated Press) writing
  • Trust-worthy of confidential information

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$67,500.00

Pay Range Maximum:

$126,000.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Average salary estimate

$96750 / YEARLY (est.)
min
max
$67500K
$126000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Strategic Content Consultant, Highmark Health

If you are a skilled communicator with a passion for strategic messaging, Highmark Inc. has an exciting opportunity for you as a Strategic Content Consultant working from home in Pennsylvania. In this dynamic role, you'll lead executive positioning and change management communications that significantly enhance our brand and vision for employees and stakeholders alike. Your primary responsibility will be to cultivate and oversee comprehensive communication strategies that align with both internal and external needs, creatively crafting messages that resonate with audiences. You'll actively collaborate with senior leaders, ensuring that the communication aligns seamlessly with the organization’s goals and objectives. Your experience in change management and strategic communications will empower you to champion positive change practices that support our mission and vision. As a trusted strategist, you’ll dive into data-driven insights, ensuring that our communications not only engage but also effectively address the evolving needs of our organization and its members. With your fundamental knowledge of health care and technology, you’ll produce written and verbal communications that uphold our brand standards and foster strong relationships with stakeholders. At Highmark Inc., you’ll have the opportunity to inspire others through your charisma, creativity, and positive work ethic while developing your communication skills in a supportive environment. If you’re ready to be a part of a committed team that values both innovation and collaboration, this role may just be the perfect fit for you. Join us in driving impactful change and engaging storytelling across our organization!

Frequently Asked Questions (FAQs) for Strategic Content Consultant Role at Highmark Health
What are the responsibilities of a Strategic Content Consultant at Highmark Inc.?

As a Strategic Content Consultant at Highmark Inc., you'll be responsible for leading executive positioning and change management communications that enhance the organization's brand and mission. You will consult on comprehensive internal and external communication strategies, aligning them with the organization's goals. Furthermore, you'll oversee operational communication plans, ensuring that all communications adhere to brand standards and meet the needs of employees and stakeholders.

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What qualifications are required for the Strategic Content Consultant role at Highmark Inc.?

To qualify for the Strategic Content Consultant position at Highmark Inc., you need to have at least a Bachelor's Degree in Communications, Marketing, Public Relations, or Journalism. Alternatively, 6 years of progressive experience in a related field will substitute for the degree. Additionally, you should possess a minimum of 7 years of experience in a communication role within healthcare, health insurance, or large corporate environments.

Join Rise to see the full answer
What skills are important for a Strategic Content Consultant at Highmark Inc.?

Key skills for a Strategic Content Consultant at Highmark Inc. include exceptional written and verbal communication abilities, a collaborative mindset, and a deep understanding of health care and technology language. You should be a self-starter, adept at building relationships with leaders and stakeholders, and possess a strong passion for learning and applying change management methodologies in a fast-paced environment.

Join Rise to see the full answer
Can a Strategic Content Consultant at Highmark Inc. work remotely?

Yes, the Strategic Content Consultant position at Highmark Inc. is a remote role based in Pennsylvania, allowing you the flexibility to contribute to the organization from the comfort of your home. This setup promotes productivity while ensuring you remain connected with teams and stakeholders through effective communication channels.

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What is the pay range for the Strategic Content Consultant position at Highmark Inc.?

The pay range for the Strategic Content Consultant role at Highmark Inc. is between $67,500 and $126,000 per year. Salary is determined by factors such as qualifications, experience, expected contributions, as well as market and business considerations. This ensures competitive and fair compensation based on your expertise.

Join Rise to see the full answer
Common Interview Questions for Strategic Content Consultant
What experience do you have that makes you a suitable candidate for the Strategic Content Consultant position?

When answering this question, highlight your relevant experience in change management, strategic communications, and previous roles in healthcare or corporate environments. Use specific examples to demonstrate how you’ve successfully developed communication strategies that engage stakeholders and achieve organizational goals.

Join Rise to see the full answer
How do you ensure consistency in messaging across different teams?

Discuss your approach to collaboration with various teams and senior leaders. Mention the importance of establishing brand guidelines, regular communication, and utilizing feedback loops to ensure all messages align with the organization’s strategic objectives.

Join Rise to see the full answer
Can you give an example of a successful change management communication plan you implemented?

Provide a specific instance where you developed a change management plan that effectively communicated necessary changes to stakeholders. Detail the strategies used, how you measured success, and the positive outcomes that resulted from the communication efforts.

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What tools do you use for measuring the effectiveness of communication strategies?

Speak about the different metrics and analytics tools you leverage to assess communication effectiveness. Discuss methods such as surveys, engagement metrics, and feedback channels that help you understand how well your communication strategies meet employee and stakeholder needs.

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Describe a time when you faced a communication challenge and how you overcame it.

Share a specific situation that posed a challenge to your communications. Focus on your problem-solving skills—how you analyzed the issue, structured a response, and communicated effectively to resolve the challenge, ensuring messaging was clear and aligned with company objectives.

Join Rise to see the full answer
How would you handle resistance to a change initiative?

Explain your approach to addressing resistance, including open communication, active listening, and understanding the concerns of stakeholders. Discuss how you would provide information, resources, and support to ease transitions and foster a positive reception to the changes.

Join Rise to see the full answer
What role does storytelling play in your communication strategies?

Elaborate on the importance of storytelling in engaging your audience and conveying complex information in a relatable manner. Provide examples from your experience where storytelling enhanced message retention and connection among employees or stakeholders.

Join Rise to see the full answer
How do you keep yourself updated with marketing and communication trends?

Discuss your strategies for continuous learning, such as attending industry conferences, following relevant publications, or engaging in professional communities. Mention specific resources or thought leaders you rely on to stay informed about current trends and best practices.

Join Rise to see the full answer
How do you prioritize multiple communication projects simultaneously?

Outline your time management strategy for handling multiple priorities effectively. Discuss how you assess deadlines, resource availability, and project importance to create a balanced approach that ensures timely and impactful communication.

Join Rise to see the full answer
What strategies do you use to engage internal stakeholders?

Emphasize the importance of building relationships through regular touchpoints, tailored messaging, and feedback loops. Discuss how you would implement targeted communications that resonate with specific internal stakeholders, ensuring their needs and challenges are addressed.

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Pet Friendly
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To create a remarkable health experience, freeing people to be their best.

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Full-time, remote
DATE POSTED
April 15, 2025

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