GTM Operations Specialist

Remote

Operations – Operations Team /Full-Time Employee - Remote /Remote

*Recruiters please see our policy on unsolicited resumes: https://www.hihello.com/legal/hihello-unsolicited-resume-policy*

Hi, Hello! 👋

Want to join a diverse and exciting team that will revolutionize how the world thinks about digital brand identity? You’re in the right place. 

At HiHello we have created The Software Platform for Digital Brand and Identity. This platform enables companies of all sizes to leverage digital business cards, email signatures and virtual backgrounds to present their brand consistently in every interaction—whether that is in-person, over email, or on video.

HiHello is venture-backed and was co-founded in 2018 by Dr. Manu Kumar, who previously founded Carta and CardMunch and invested in companies like Lyft, Twilio, Auth0, LucidChart, and Everlaw. HiHello’s customers span thousands of companies worldwide and across all industry segments. Every month, over a million HiHello cards are shared helping people to connect and grow their professional network while also helping to #savetheplanet.

HiHello’s team comprises a diverse group of kind and respectful individuals across the Americas. We believe in working hard, having fun, inspiring greatness, helping others, embracing kindness, learning and leading, living and working flexibly, and communicating openly.

Do you think you can help us get to the next level? We’d love to talk!

Who we’re looking for:

We are seeking a dynamic and experienced GTM Operations Specialist to join our team. The ideal candidate will have extensive experience with Hubspot and a strong understanding of sales processes and tools. This role is crucial in optimizing our sales and revenue operations, ensuring our sales team is equipped with the right tools, resources, and training to drive performance and achieve our growth targets.

So, what makes you the perfect match for HiHello?

Key focuses of this role are:

• Hubspot Expertise: Act as the primary point of contact for all Hubspot-related activities. This includes managing and optimizing the CRM, creating and maintaining dashboards, and ensuring data integrity across the platform.
• Sales Enablement: Develop and implement strategies to enable the sales team, including creating training materials, sales playbooks, and other resources to support sales efforts.
• Tool Management: Oversee the implementation and utilization of key sales tools including Slack, Avoma, and Apollo. Ensure these tools are fully integrated with our sales processes and Hubspot.
• Process Optimization: Continuously analyze and improve sales processes to enhance efficiency and effectiveness. Identify bottlenecks and implement solutions to streamline workflows.
• Data Analysis: Monitor and analyze sales data to provide insights and recommendations to the sales leadership team. Create regular reports and dashboards to track key performance metrics.
• Collaboration: Work closely with the Sales, Marketing, and Customer Success teams to ensure alignment and coordination across all revenue-generating activities.
• Training and Support: Provide ongoing training and support to the sales team on Hubspot and other sales tools. Ensure all team members are proficient and utilizing tools effectively.
• Project Management: Lead and manage various projects related to sales enablement and revenue operations. Ensure projects are completed on time and meet the desired outcomes.

A few things about you:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in a Revenue Operations or Sales Enablement role, preferably in a SaaS environment.
• Experience in Marketing and CS strongly preferred.
• Expert-level proficiency in Hubspot is a must. Experience with setting up workflows, custom reports, and advanced features.
• Proficiency in using and integrating sales tools such as Slack, Avoma, and Apollo.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Outstanding communication and interpersonal skills.
• Self-motivated and able to work independently in a remote environment.
• Experience in a fast-paced, high-growth company is a plus.

$60,000 - $90,000 a year

Our commitment to an inclusive culture: 

HiHello is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.