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Job description:A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:• Achieve positive outcomes from Guest queries in a timely and efficient manner• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments• Demonstrate a high level of customer service at all times• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy• Comply with hotel security, fire regulations and all health and safety legislation• Act in accordance with policies and procedures when working with front of house equipment and property management systems• Follow company brand standards• Assist other departments, as necessaryWhat are we looking for?Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:• Previous experience in a customer-focused industry• Completed high school certificate or equivalent• Positive attitude and good communication skills• Commitment to delivering a high level of customer service• Excellent grooming standards• Ability to work on your own and as part of a team• Competent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:• Previous experience in cash handlingWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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4.0

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CEO of Hilton

Christopher Nassetta

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Average salary estimate

$35000 / YEARLY (est.)

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max

$30000K

$40000K

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What You Should Know About Receptionist, Hilton

As a Receptionist at Hilton in Uniondale, NY, you'll be the warm and welcoming face that greets our guests, making their experience exceptional from check-in to check-out. Picture yourself creating first impressions that last! Your role is fundamental to our guests' journey, and it involves ensuring an efficient reception experience, addressing guest queries promptly, and assisting with all compliance measures. You’ll complete audits and keep our Front Office Manager and Supervisors updated on guest feedback. Customer service is at the core of this role; you'll exhibit utmost professionalism, contribute to team training, and demonstrate strong knowledge of hotel offerings – from room categories to promotions. Maximizing room occupancy through effective selling techniques and adhering to our safety and security protocols are fundamental tasks as well. We’re looking for someone with a previous background in a customer-facing environment, a commitment to high service standards, and the ability to work both independently and as part of a team. Join Hilton, where the values of hospitality illuminate every day, and contribute to crafting unforgettable experiences for our guests!

Frequently Asked Questions (FAQs) for Receptionist Role at Hilton

What are the primary responsibilities of a Receptionist at Hilton?

As a Receptionist at Hilton, your primary responsibilities include ensuring an efficient reception experience for guests, handling check-ins and check-outs, addressing guest queries, and completing necessary audit procedures. You'll also need to maintain communication with management and provide a high level of customer service consistently, making sure guests feel welcome and valued.