Spirits Server (Full-Time) *free parking*

As a Spirits Server at Hilton, your key responsibilities will include serving beverages and food to guests with a focus on delivering exceptional customer service. You'll be tasked with taking orders, inputting them into the point-of-sale system, and ensuring accurate and timely delivery of food and beverages. Maintaining a well-stocked serving station and checking on guest satisfaction throughout their dining experience are also integral parts of the role.

To become a successful Spirits Server at Hilton, you will need to demonstrate a passion for hospitality, a team-oriented mindset, and strong communication skills. While previous experience in food and beverage service can be beneficial, the most important qualities are your ability to provide great customer service and work collaboratively with your team. A basic understanding of food safety and alcohol service regulations is also important.

Absolutely! Working as a Spirits Server at Hilton provides numerous opportunities for career advancement. The company values internal promotions and encourages team members to grow within the organization. With training programs and mentorship, you can develop new skills and potentially move into supervisory or management positions in the future.

As a Spirits Server at Hilton, you can expect a range of benefits starting from day one. This includes paid time off, free parking, free meals during shifts, access to debt-free education, and discounts for hotel stays for your family and friends. Such generous offerings are aimed at supporting your work-life balance and professional development.

The work environment for a Spirits Server at Hilton is both dynamic and supportive. You'll be part of a passionate team that values exceptional service, teamwork, and a sense of urgency. Hilton's commitment to creating a remarkable hospitality experience extends to its employees, ensuring that you feel valued and empowered as you contribute to guest satisfaction.

To ensure excellent customer service, I prioritize effective communication with guests and actively listen to their needs. This includes being knowledgeable about the menu and special promotions, responding promptly to requests, and checking in with guests to ensure their satisfaction. I believe that a friendly and attentive approach helps create a memorable dining experience.

Dealing with a difficult customer requires patience and empathy. In a past role, I had a guest who was unhappy with their drink order. I calmly listened to their concerns, apologized for the inconvenience, and offered a replacement or alternative. By showing genuine care for their experience, I was able to turn their mood around and ultimately ensure their satisfaction.

I regularly assess the serving station and ensure that all necessary items are stocked, including glassware, napkins, and garnishes. I also coordinate with kitchen staff to stay informed about inventory levels. By being proactive and organized, I can prevent any disruptions in service during busy shifts.

In busy periods, I prioritize effective time management and organization. I take swift notes on orders and use the point-of-sale system efficiently. It's also key to communicate with any co-workers to ensure teamwork in delivering orders. Staying calm and focused is crucial to manage multiple requests while maintaining quality service.

I have hands-on experience with various point-of-sale systems, which allows me to input orders quickly and efficiently. I'm comfortable troubleshooting minor issues and understand how important it is to ensure that transactions are processed smoothly to enhance the guest experience. I stay updated on any new technologies or updates to the system.

Promoting specials to guests involves engaging them in conversation about the menu. I would highlight unique offerings by describing them in an enticing way, making sure to communicate any ingredients or preparations that make the specials stand out. Providing personal recommendations based on guests' preferences can also encourage them to try something new.

I want to work at Hilton because of the company's strong reputation for exceptional service and commitment to its Team Members. As a leader in the hospitality industry, Hilton offers an incredible opportunity to develop my skills and advance my career while contributing to a team that shares my passion for hospitality and creating memorable experiences for guests.

I ensure compliance with alcohol service regulations by staying informed about state and local laws. This includes checking IDs to verify age and being mindful of responsible service practices. If I suspect a guest may be overserved, I would involve management or follow the proper protocols to address the situation professionally.

Effective Spirits Servers possess strong communication skills, a focus on customer satisfaction, and the ability to work well under pressure. My positive attitude, adaptability, and attention to detail enable me to provide excellent service, while my teamwork and ownership mentality align with Hilton's values, ensuring that every guest has a remarkable experience.

I contribute to a positive team atmosphere by fostering open communication and collaboration. I believe in motivating my teammates and supporting each other during busy times. Celebrating successes, sharing feedback, and maintaining a friendly demeanor help build camaraderie within the team, ultimately benefiting our guests.