Job details

Support Specialist

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About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.

The role

The Support Specialist is a key member of the Synapticure team, providing essential support services to patients, caregivers, and loved ones affected by neurodegenerative diseases. This role drives clinical and administrative functions across the organization, ensuring seamless communication and coordination between members, healthcare providers, payer partners, and external stakeholders. The ideal candidate is empathetic, highly organized, tech-savvy, and adaptable to a fast-changing healthcare environment.

Job Duties – What you’ll be doing

Patient Engagement: Manage inbound calls, obtain demographic information for new patients, and schedule or reschedule appointments per protocol.
Telehealth Communication: Communicate with patients via video consultations, phone calls, and other digital tools while adhering to telehealth best practices.
Data Collection & Documentation: Accurately collect and document member clinical and demographic data in a timely manner within electronic health record (EHR) and care facilitation platforms.
Administrative Support: Coordinate correspondence, faxing, and outgoing patient communications, including standard mailings, news, and member resources.
Care Coordination: Work closely with care team members to coordinate care on behalf of patients, including managing referrals and scheduling needs.
HIPAA Compliance & Advocacy: Adhere to HIPAA guidelines while advocating for patients and families in their interactions with providers, billing and insurance companies, and other stakeholders.
Operations & Follow-Up: Partner with the care team to complete visit-related tasks, upload member forms, conduct eligibility checks, and generate standard reports.
Technology & Process Optimization: Utilize care facilitation and scheduling platforms to track tasks, organize information, and optimize member experiences.
Member Support: Provide non-judgmental, respectful, and empathetic assistance to patients and caregivers, ensuring their needs are met with efficiency and compassion.

Requirements – What we look for in you

High school diploma or equivalent.
Ability to manage multiple tasks effectively in a remote work setting.
Strong communication and interpersonal skills.
Experience in patient engagement, scheduling, and care coordination.
Comfortable working with medical terminology and adhering to HIPAA guidelines.
Proficiency with electronic health record (EHR) systems, Mac OS, and Google applications.
Adaptability to a dynamic, fast-paced work environment.

Preferred Qualifications

Experience in healthcare operations or patient support.
Medical Assistant certification or equivalent background.
Experience coordinating and managing referrals.
Prior experience in a startup or rapidly growing organization.
Exceptional problem-solving skills and ability to work autonomously.

We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:

Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
Embrace the opportunity. We are energized by the importance of our mission and bias toward action.

Salary & Benefits

Competitive salary based on experience and qualifications.

Comprehensive benefits package, including medical, dental, and vision coverage.

401(k) plan with employer matching.

Remote-first work environment with a home office stipend.

Generous paid time off and sick leave.

Professional development opportunities and career growth potential.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Support Specialist, SynaptiCure Inc.

Join the team at Synapticure as a Support Specialist, where you will make a meaningful impact in the lives of patients and caregivers dealing with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS. In this essential role, you’ll be the friendly voice on the phone, guiding patients through their journey by managing calls, scheduling appointments, and ensuring seamless communication within our virtual care platform. Your empathetic nature and organizational skills will help you thrive in a fast-paced environment as you navigate telehealth communications and collect critical data in our electronic health record systems. With responsibilities ranging from coordinating care for new patients to advocating for families as they battle complex healthcare systems, your work will be crucial in delivering compassionate, effective support. As a remote-first organization, we cherish flexibility, aiming to provide the best experience for our patients while fostering your career growth. Join us in transforming the healthcare experience—together, we can empower lives with every call and interaction. At Synapticure, we value understanding, curiosity, and action, all while placing our patients at the heart of everything we do. If you’re tech-savvy and passionate about enhancing patient engagement, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Support Specialist Role at SynaptiCure Inc.

What are the primary responsibilities of a Support Specialist at Synapticure?

As a Support Specialist at Synapticure, your primary responsibilities will revolve around providing vital support to patients and caregivers. You’ll manage inbound calls, assist in scheduling appointments, communicate via various channels including telehealth, and ensure accurate documentation of clinical data. Your role also involves care coordination, administrative support, and advocating for patients while adhering to HIPAA guidelines.