Job details

Truck Service Advisor

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Job Summary

We are hiring in our Fultonville, NY location. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!

In this role, you can expect to:

· Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded

· Have extensive knowledge of the products we sell and the services we provide

· Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity

· Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer

· Source parts from outside vendors and coordinate delivery

· Prepare end of shift drop and shift report; Understand various payment types

· Maintain the safety of both our customers and team members

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

What we’d like to see:

· A dedicated individual who works well with others and is excited to be part of our team!

· High School Diploma or GED

· Good verbal and written communication skills

· Previous cashier and customer service experience; experience in repair or parts shop preferred

· Strong suggestive selling skills

· Basic computer skills

· Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions

· A valid driver’s license

What You Should Know About Truck Service Advisor, Las Vegas Petroleum

Are you ready to hit the road in a new direction with an exciting career as a Truck Service Advisor at our Fultonville, NY location? We are on the lookout for a dedicated individual who can provide top-notch service to our customers through their extensive knowledge of the products we sell and services we provide. In this role, you will be the first point of contact for our customers, writing work orders, handling over-the-counter transactions, and utilizing your strong suggestive selling skills to help generate revenue. Your days will be filled with engaging interactions while ensuring every traveler leaves in a better condition than they arrived. We foster a fun and trusting work environment where your efforts are appreciated, and you have the chance to shine. Flexibility is key, as you’ll be working various hours including nights, weekends, and some holidays. Plus, you'll need to keep up with physical demands, like standing, lifting, and sometimes working outdoors. While you will be surrounded by the hustle and bustle of the service world, know that your role is crucial in keeping our operations running smoothly and our customers happy. So, if you have a high school diploma or GED, previous cashier or customer service experience (ideally in a repair or parts shop), and a valid driver’s license, we’d love to meet you and see how you can contribute to our fantastic team!

Frequently Asked Questions (FAQs) for Truck Service Advisor Role at Las Vegas Petroleum

What are the primary responsibilities of a Truck Service Advisor at Fultonville?

As a Truck Service Advisor at Fultonville, your primary responsibilities will include writing and processing work orders, managing over-the-counter transactions, and ensuring customers receive exceptional service. You’ll be expected to accurately quote services, source parts from vendors, and make sure customers know exactly what they need for their vehicles. Suggestive selling is also a key part of the role, as you will help generate revenue by effectively communicating the benefits of our services.