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Application Support Specialist

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Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Application Support Specialist with Hines, you will be responsible for providing support for both domestic and international users of the Hines financial systems, troubleshooting issues, installing and configuring applications, and provide users training and guidance.

This position is a member of the Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support.

Provide end-user support for both domestic and international users of the Hines financial systems, assisting with application-related challenge
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leader
Support the set-up of new companies, business units and charts of accounts in the financial system
Assist with live classroom and webinar training for financial system user
Participate in testing new applications or updates to ensure they function correctl
Anticipate, research, report and act on processes to improve and maintain system consistency and enhance end-users' experienc
Work with users, developers and other IT staff to address issues and improve application functionality

Qualifications

Minimum Requirements include:

Bachelor's Degree from an accredited university
Two or more years related experience in JD Edwards, Entrata, Yardi or similar ERP system
Two or more years of accounting experience
Experience working in a team-oriented, collaborative environment
Knowledge of multi-family ERP systems such as Entrata and Yardi
Familiarity with commercial real estate financial processes
Experience with retail accounting, percentage rent and sales overage calculations
Excellent communication skills and a proactive, customer-focused approach to support
Maintain a calm demeanor
Ability to multi-task
Compose training materials, business letters, summaries, and reports
Speak before an audience with confidence, using appropriate communication skills/style
Demonstrate strong initiative and customer service orientation
Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions
Perform numerical and financial calculations
Analyze and interpret several types of data in order to draw conclusions and solve problems
Demonstrate proficiency in Microsoft Office software
Ability to work flexible schedules outside normal business hours when required

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Application Support Specialist, Hines

Join Hines as an Application Support Specialist in Houston, and take the first step toward a fulfilling career in the dynamic world of real estate investment management. At Hines, we pride ourselves on our commitment to innovation and excellence, which has earned us recognition as one of Fast Company’s Most Innovative Companies and U.S. News & World Report’s Best Companies to Work For in 2024. In this role, you’ll have the exciting responsibility of providing support to both domestic and international users of our financial systems. You’ll troubleshoot issues, assist in the installation and configuration of applications, and offer valuable training and guidance to users. Your work is crucial in communicating application-related challenges to key stakeholders and supporting the creation of new company accounts in our financial systems. As part of the Application Support Team, you’ll collaborate closely with IT staff and end users to improve overall application functionality and user experience. We’re looking for someone with a Bachelor’s Degree and at least two years of experience in JD Edwards, Entrata, or a similar ERP system, along with accounting experience. Excellent communication skills and a proactive approach are essential, as is the ability to handle multiple priorities in a team-oriented environment. Hines prioritizes your growth, offering comprehensive training and competitive benefits to ensure your career flourishes while you help us build a better world for all. If you’re ready to contribute to a company that values its people, let’s connect and explore your future at Hines!

Frequently Asked Questions (FAQs) for Application Support Specialist Role at Hines

What are the main responsibilities of the Application Support Specialist at Hines?

The main responsibilities of the Application Support Specialist at Hines include providing end-user support for the financial systems, troubleshooting issues, and assisting with the installation and configuration of applications. Additionally, the role involves training users, communicating application problems to stakeholders, and participating in testing new applications or updates to enhance user experience.