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Support Associate-7

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. 

  • Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
  • We have the best team in the world and believe in paying competitively and rewarding high performance.
  • Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
  • We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive special offers.
  • We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
  • We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations.  You’re also resourceful and collaborative, highly motivated and efficient.  A sense of humor is a plus! 

A Day in the Life:

The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store.  The consistent thread is that you’ll be working with an amazing team of women and men who share your passion for excellence.

To Land This Role:

  • One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

  • Occasional overnight travel may be required

  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time

Why You’ll Want to Join Our Team:

Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence.  Come join us!

How We Work Together

  • Adaptable – We change before we have to
  • Entrepreneurial – We own it
  • Collaborative – There’s no “I” in Tory
  • Client & Brand Focused – We put ourselves in Tory’s shoes
  • Live the Values – We show up for each other
  • Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range

The compensation range for this position is 15.00 USD - 15.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. 

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Average salary estimate

$15000 / YEARLY (est.)
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$15000K
$15000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Support Associate-7, Tory Burch

Join Tory Burch as a Support Associate in Canutillo, Texas, where you'll be part of an influential luxury lifestyle brand that empowers women through stylish, casual elegance. In this dynamic role, you'll support both front and back of house operations, engaging with customers and refining your skills in a fast-paced retail environment. Your day is never dull – one minute you might be greeting customers as they walk in, the next you could be assisting with cash handling or organizing stock to keep product flow smooth. With a strong commitment to teamwork and an inclusive culture, you'll find that working at Tory Burch isn't just about the job; it's about being part of a family committed to excellence and growth. You’ll have opportunities to learn through our Retail Excellence Programs, enjoy competitive pay, and receive a generous employee discount. We’re looking for someone flexible, efficient, and quick on their feet – a person who thrives in change and loves collaborating with an amazing team that shares your enthusiasm. If you’re ready to have fun while making a significant impact, Tory Burch is the perfect place for you. Apply now and start your journey with #TeamTory!

Frequently Asked Questions (FAQs) for Support Associate-7 Role at Tory Burch
What are the key responsibilities of a Support Associate at Tory Burch?

As a Support Associate at Tory Burch, your key responsibilities will include greeting customers, running the cash register, answering phones, managing stock organization, and assisting in daily operational tasks. You’ll play a crucial role in ensuring smooth front-of-house and back-of-house operations, actively engaging with customers to create memorable experiences.

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What qualifications do I need to become a Support Associate at Tory Burch?

To become a Support Associate at Tory Burch, you should have one to two years of previous experience in a high-volume, customer-driven retail environment. Being adaptable and having good communication skills are essential. A strong teamwork ethos and the ability to lift at least 40 lbs are also important qualifications for this role.

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Is there flexibility in the work schedule for a Support Associate at Tory Burch?

Yes, the Support Associate position at Tory Burch offers a flexible work schedule that may include evenings, weekends, and holidays. The company values adaptability, so being open to varying shifts is essential for supporting the business's needs.

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What type of work environment can I expect as a Support Associate at Tory Burch?

At Tory Burch, you can expect a welcoming and inclusive work environment that values collaboration and individual contributions. The culture promotes creativity, humor, and excellence, allowing employees to express themselves while providing top-notch customer service.

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What benefits are offered to Support Associates at Tory Burch?

Support Associates at Tory Burch enjoy a comprehensive benefits package that includes health coverage, wellness programs, and financial security resources. There are also opportunities for employee discounts and participation in charitable activities through the Tory Burch Foundation.

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Common Interview Questions for Support Associate-7
What inspired you to apply for the Support Associate position at Tory Burch?

When answering this question, emphasize your passion for fashion and retail, and how Tory Burch's values align with your personal beliefs. Highlight specific aspects of the brand that resonate with you, like their commitment to empowering women or their innovative designs.

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How do you handle high-pressure situations in a retail environment?

To effectively answer this question, describe your strategy for maintaining composure and prioritizing tasks when facing high-pressure situations. Provide an example of a time you successfully managed such a situation, focusing on your communication and problem-solving skills.

Join Rise to see the full answer
Can you give an example of a time when you worked as part of a team?

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Discuss a situation where teamwork was crucial, what your role was in the group, how you contributed, and what the outcome was. Highlight your collaborative spirit.

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What does excellent customer service mean to you?

In your response, detail your understanding of customer service as being attentive, responsive, and proactive in meeting customer needs. Share a personal experience that reflects your commitment to creating a positive customer experience.

Join Rise to see the full answer
How do you prioritize your tasks during busy periods?

Explain your approach to time management and task prioritization, especially in fast-paced retail settings. Share a past experience where you effectively managed multiple responsibilities, ensuring smooth operational flow.

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What steps would you take to improve the store’s organization?

Discuss your strategies for improving organization, such as implementing a labeling system, creating designated areas for different products, or regularly scheduled inventory checks. Highlight your proactive nature and solutions-oriented mindset.

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How would you describe your work ethic?

Provide specific examples that illustrate your strong work ethic, emphasizing reliability, diligence, and willingness to go the extra mile. Relate it to the values expressed by Tory Burch to create a deeper connection.

Join Rise to see the full answer
How do you ensure you stay up-to-date with current fashion trends?

In your response, share the ways you stay informed about fashion trends, whether through social media, fashion events, or collaborations with brands. This shows your passion for the industry and can set you apart as a more informed candidate.

Join Rise to see the full answer
Why do you think teamwork is important in retail?

Articulate the significance of teamwork in a retail environment, such as improving customer experiences through collective effort, sharing knowledge among team members, and maintaining a positive store atmosphere. Illustrate with personal experience if possible.

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What are your long-term career goals in retail?

Discuss your vision for your future in retail, whether it involves advancement within Tory Burch or acquiring skills to support entrepreneurial activities. Align your goals with the brand’s mission to show your enthusiasm for growing with the company.

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Founded in 2004 in New York City, Tory Burch is an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, ...

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DATE POSTED
March 30, 2025

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