IT Administrator

About the Role- New York BasedIT Administrators form the backbone of day-to-day configuration, administration, and troubleshooting of all Hinge Health’s IT assets. It is a position of high trust requiring administrative access to some of the most sensitive IT systems in the company.We’ll be giving preference to candidates who have previous experience with vendor relationship management (VRM) or third party risk management (TPRM), and also those with interest in developing this area.What You'll Accomplish• Resolve IT requests quickly and professionally via IT Ticketing System and IT Support Slack channel• Build and manage relationships with the many vendors that support the business• Become a champion of spreading good security awareness and culture• Use empathy to build trust and joy with the company at large• Leverage automation in IT processes to enhance efficiency• Perform configuration changes quickly with low error rates• Maintain accurate and well organized IT recordsHinge Health Hybrid Model: New YorkWe believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.Basic Qualifications• 2+ years of experience as an IT Administrator or IT Specialist• 1+ years of experience working with Jamf• 1+ years of experience working with Google Workplace Management• Experience managing hardware running MacOS, Windows, Zoom Rooms software.Preferred Qualifications• Excellent Communication Skills: Demonstrates strong verbal and written communication skills, effectively conveying information and ideas to colleagues, executives, and external partners. This includes clear and concise communication, active listening, and the ability to build relationships through effective communication.• Resourceful Problem-Solving: Demonstrates a proven ability to identify and implement effective solutions to logistical challenges, ensuring that day-to-day operations run smoothly by proactively addressing issues and finding creative solutions.• Adaptability and Flexibility: Demonstrates a willingness to learn new tasks and adapt to evolving situations. Is comfortable adjusting to changing priorities and environments, maintaining a high level of performance and stepping in to assist colleagues as needed.• Strong Organizational Skills: Possesses excellent organizational skills, with the ability to prioritize and manage multiple tasks efficiently.• Linux Skills: Demonstrates a comfort level with Linux in a corporate environment, specifically Ubuntu Linux.CompensationThis position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $84,000 - $126,000.About Hinge HealthHinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.Learn more at http://www.hingehealth.comWhat You'll Love About Us• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.• Modern life stipends: Manage your own learning and developmentDiversity and InclusionWe’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.Workday IDJR1002