IT Systems Analyst

An IT Systems Analyst at Hippocratic AI plays a crucial role in ensuring smooth IT operations. Responsibilities include troubleshooting application and network issues, managing employee onboarding and offboarding, administering cloud-based systems, and implementing corporate security protocols. This position is essential for maintaining productivity and a seamless user experience within the dynamic environment of healthcare technology.

To be a successful candidate for the IT Systems Analyst role at Hippocratic AI, applicants should possess at least 10 years of hands-on experience with productivity SaaS platforms, proficiency in MacOS management, and familiarity with various cloud platforms like AWS, GCP, or Azure. Knowledge of access and identity management systems is also important, along with a solid grounding in troubleshooting and communication skills.

In your role as an IT Systems Analyst at Hippocratic AI, you'll interact with a range of tools including Google Workspace, Office 365, Jira, Confluence, and GitHub. You'll also work with cloud platforms for application provisioning and automation, as well as security tools managing user access. A mix of strategic and hands-on technical skills will be essential for success in this vibrant role.

Hippocratic AI fosters an innovative and collaborative work culture for its IT Systems Analysts. We believe in the power of in-person teamwork, which allows for idea sharing and problem-solving in real-time. As part of our team, you'll work alongside dedicated professionals who are passionate about technology and its impact on healthcare, contributing to an environment that values creativity and forward-thinking solutions.

The IT Systems Analyst role is integral to Hippocratic AI’s mission of transforming healthcare through technology. By ensuring the efficient operation of IT systems, you provide the necessary support for healthcare professionals to deliver better outcomes. The work you do increases productivity and empowers employees, ultimately influencing the positive impact of our healthcare-focused AI solutions.

When troubleshooting technical issues, I begin by gathering as much information as possible about the problem. Then, I prioritize the issues based on urgency and impact on productivity. I utilize a systematic approach, testing possible solutions step-by-step while maintaining clear communication with the affected users.

I have extensive experience managing cloud-based systems, including user administration, automation, and provisioning of applications. I regularly work with platforms like AWS and Azure, ensuring that our cloud services align with corporate policies while optimizing performance and security.

I have frequently used collaboration tools like Jira and Confluence for project management and documentation. Additionally, platforms like Slack and Zoom facilitate communication within the team, ensuring we're all aligned on our objectives and can share insights quickly.

Effective user onboarding starts with a structured process that includes comprehensive training on our tools and systems. I also ensure that offboarding is equally systematic, revoking access promptly and securely transitioning responsibilities to maintain security and workflow continuity.

In my previous roles, I have implemented and enforced corporate security policies by integrating various software solutions and maintaining compliance with industry standards. This includes managing access control, identity management systems, and overseeing data encryption protocols to safeguard sensitive information.

Clear and effective communication is key during technical issues. I make sure to provide regular updates, explain steps being taken to resolve the problem, and follow up with users until the issue is completely resolved. I also encourage feedback to improve our processes.

I stay updated with the evolving technology landscape by actively engaging in professional communities, attending webinars, and participating in training programs. Additionally, I follow industry news, blogs, and participate in forums to understand trends and innovations relevant to IT systems management.

One of my most challenging problems was diagnosing a connectivity issue that affected multiple users. I systematically analyzed the network configurations, collaborated with my team, and ultimately identified a faulty router as the culprit. This not only resolved the immediate concerns but also led to a review of our network redundancy plans.

I am highly proficient with MacOS, with extensive experience in managing Mac devices and utilizing tools like Jamf for fleet management. Additionally, I have worked with both Google Workspace and Office 365, allowing me to effectively support users across various productivity SaaS platforms.

For managing IT procurement, I typically begin by assessing the needs of the team and identifying the best tools for their success. I then liaise with vendors, manage the budget, and ensure all purchases align with our corporate policies. Documentation and tracking of assets is also integral to maintaining visibility and accountability.