Client Director

A Client Director at ServiceNow is responsible for managing and developing key relationships with some of the largest existing accounts. This role involves strategic leadership, aligning our solutions with client needs, and leading cross-functional teams to enhance customer satisfaction and achieve financial targets.

To be successful as a Client Director at ServiceNow, candidates should possess over 7 years of experience in client management, 5 years as a Client Director or an Account Executive with proven multi-million-dollar sales achievements, and a solid background in IT Service Management, HR, and Security Operations.

ServiceNow is committed to inclusivity, encouraging applicants from diverse backgrounds and non-traditional paths to apply for the Client Director position. The company believes unique experiences enhance their team and encourage candidates to dream big.

As a Client Director, you can expect a flexible work environment at ServiceNow that embraces trust and adaptability, catering to various work personas based on the nature of your role, ensuring a healthy work-life balance.

The Client Director position at ServiceNow may require travel up to 50%, depending on the geography and specific accounts managed, offering opportunities to engage directly with clients and foster relationships.

The Client Director is expected to provide strategic leadership not just to clients, but also to internal teams, ensuring collaboration between various departments to create bespoke solutions that align with client goals.

In the Client Director role at ServiceNow, building deep trust and multi-tiered relationships with clients is key, ranging from IT teams to executive levels. The focus is on understanding and aligning with their strategic needs.

Building executive relationships requires a strategic approach—understanding their business objectives, aligning ServiceNow's solutions with their goals, and maintaining consistent communication to foster trust and collaboration.

To achieve financial targets, I would analyze account performance, identify growth opportunities, actively engage with client stakeholders, and work with cross-functional teams to implement tailored solutions that drive results.

Certainly! In my previous role, I identified a client's need for a comprehensive IT solution, which involved coordinating with several teams to deliver a tailored approach that not only met their expectations but also significantly increased their satisfaction and retention.

Handling conflicts requires patience and empathy. I believe in listening to clients' concerns, finding common ground, and proposing solutions that address their issues while maintaining alignment with our organizational goals.

In a virtual environment, I emphasize clear communication, setting expectations, and fostering a culture of collaboration. Utilizing tools that facilitate teamwork is also crucial to ensure every team member feels engaged and valued.

Prioritizing accounts is about understanding each client's strategic importance, urgency of needs, and potential for growth. I would regularly assess account performance and adjust my focus as necessary to ensure optimal resource allocation.

The most important aspect of client experience is delivering consistent value. This can be achieved through understanding their needs, effective communication, reliability, and providing timely solutions that enhance their operations.

To stay informed, I regularly engage with industry publications, attend webinars and conferences, and participate in professional networks. This continuous learning allows me to better serve clients with up-to-date knowledge and insights.

I evaluate new business opportunities by analyzing client needs, current solutions in place, and areas where we can add value. Regular check-ins and feedback sessions with clients also help uncover potential avenues for further collaboration.

What motivates me the most is the opportunity to make a meaningful impact for our clients. Seeing how our solutions help businesses improve their processes and achieve their goals drives my passion for this role.