Job details

Customer Service Representative

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We are searching for a polite, professional Call Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions and scheduling dispatch for our various locations. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Home Brands is a multi-brand, multi-unit Home Services company on a mission to serve people and provide life transforming opportunity. We believe that serving our customers with a world class experience means that we first must lead in serving our employees and our franchisees. We live out our mission by committing to 5 standard Virtues which are the very foundation of our leadership focus, at Home Brands, we are:

Dependable: We do what we say we are going to do, every time, no exceptions.

Knowledgeable: We are experts in our industry.

Humble: We do not operate out of selfish ambition, but consider others better than ourselves.

Gritty: We get things done the right way, no matter the circumstance.

Candid: We graciously tell the hard truth, and expect to hear it from others.

Call Center Representative Responsibilities:

Answering or making calls to clients in order to schedule inspections on behalf of our franchisees.
Responding effectively and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
Building lasting relationships with franchisees and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.

Call Center Representative Requirements:

3 years of call center experience.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
High School Diploma or equivalent.

Paid Time Off

Health and Dental Benefits

Pay range- $19-$23 per hour (based off of experience)

Average salary estimate

$43680 / YEARLY (est.)

min

max

$39520K

$47840K

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What You Should Know About Customer Service Representative, Home Brands

Home Brands is on the hunt for a proactive and friendly Customer Service Representative who will play a vital role in delivering exceptional service to our valued customers. You will be an integral part of our vibrant team, answering calls, scheduling dispatches, and addressing any inquiries our customers may have. As a Customer Service Representative, you’ll be the go-to person who creates a positive calling experience, ensuring that every client feels heard and understood. If you love helping people and have a knack for problem-solving, this could be the perfect role for you! With three years of call center experience under your belt, you’ll channel your exceptional communication skills to respond effectively and accurately to callers, delivering both solutions and a sense of support. At Home Brands, we are committed to our mission of service and we live it every day through our 5 Standard Virtues: Dependable, Knowledgeable, Humble, Gritty, and Candid. We believe that taking care of our employees and franchisees first is the key to providing a world-class experience to our customers, and as you settle into this role, you’ll participate in training opportunities to enhance your understanding of our products and services. Join us, and let’s transform lives together, one call at a time – all while enjoying some amazing benefits including health and dental coverage and paid time off. Your journey towards a rewarding career starts here!

Frequently Asked Questions (FAQs) for Customer Service Representative Role at Home Brands

What are the key responsibilities of a Customer Service Representative at Home Brands?

As a Customer Service Representative at Home Brands, you will be responsible for answering and making calls to clients, scheduling inspections, responding accurately to inquiries, and providing effective solutions. Your role includes building relationships with franchisees and colleagues, utilizing various software and databases, and striving to exceed call center metrics while delivering exceptional customer service.