Jira Administrator

As a Jira Administrator at Horizontal Digital, your key responsibilities will include configuring and maintaining Atlassian products, troubleshooting user issues, managing JIRA projects, customizing workflows, and collaborating with various teams to streamline processes. You'll also be responsible for training users on best practices and ensuring that the tools are utilized effectively.

To qualify for the Jira Administrator role at Horizontal Digital, candidates should have at least 4 years of experience in Jira and Confluence administration. While ITIL Foundation certification and Jira certifications (ACP-100, ACP-420, ACP-120) are considered assets, having a collaborative mindset and experience working with executive-level customers is equally important.

The work environment for a Jira Administrator at Horizontal Digital is dynamic and collaborative. You’ll be part of a 24/7 support team, which means adapting to different shifts to meet clients' needs. The culture emphasizes teamwork, empathy, and a readiness to embrace change, making it an exciting place to grow and excel.

Horizontal Digital is committed to the continuous professional development of its team members. As a Jira Administrator, you’ll receive training on the latest Atlassian tools, access to courses for certification, and opportunities to work on diverse projects that challenge your skills and enhance your career growth.

A Jira Administrator at Horizontal Digital may face challenges such as managing complex custom workflows, troubleshooting performance issues, and ensuring that all users are effectively trained on the Jira toolset. However, with a collaborative team and ample support, these challenges can be turned into opportunities for growth.

When answering this question, detail your past roles where you configured, maintained, and customized Jira environments. Discuss specific projects where you implemented workflows or solved complex issues, as this will demonstrate your practical experience and problem-solving skills.

It's important to communicate that you actively follow Atlassian updates, participate in webinars, and engage in online communities. Mentioning specific resources such as Atlassian documentation or forums can illustrate your commitment to ongoing learning and adaptation.

In your response, provide a structured story about a specific project, highlighting challenges like managing user permissions, integrating plugins, or solving workflow bottlenecks. Emphasize how you approached these challenges, showcased your skills, and achieved a successful outcome.

Explain your strategy for user training, which might include hands-on workshops, creating documentation, or one-on-one sessions. Highlight your ability to tailor the training to different user expertise levels and encourage questions to ensure understanding.

Outline a systematic approach to troubleshooting, starting from identifying the issue to gathering information, analyzing data, and isolating the cause. Mention tools you use for diagnosis and how you communicate findings to end users.

Discuss your method for task prioritization, which could involve assessing the urgency and impact, user needs, and aligning with team goals. Share examples of how you've managed competing priorities effectively in the past.

Talk about specific plugins you've implemented, how they enhanced team productivity, and any challenges you faced during integration. Mention your evaluation process for selecting plugins that align with the business objectives.

Detail your understanding of Change and Configuration Management, discussing how you ensure changes to settings, workflows, or configurations are documented, approved, and communicated to all stakeholders.

When answering this, emphasize your experience with generating reports, what metrics are important to you, and how you use the data to recommend improvements or measure team efficiency.

Connect your passion for customer experience with Horizontal Digital's mission. Talk about how the values and innovative projects excite you about the role and how you see yourself contributing to both the team and the overall goals of the company.