Host

Maintain a courteous, efficient and welcoming entrance to the restaurant or bar

Greet and welcome guests and respond to requests in a friendly and courteous manner
Notify servers of new seats in their section to ensure our guests receive immediate and proper attention
Ensure a high level of visibility in restaurant during entire shift by remaining at the greeter station and periodically circulating through the restaurant to assist servers, respond to guest requests and observe the efficiency of the food and beverage operation
Elicit feedback from departing guests on their experience in order to continually improve the operation to increase guest base and maximize revenues
Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties
Communicate with kitchen and staff to ensure steady flow of dining guests
Maintain list of waiting guests, know which server is covering each station; what tables are available and how to seat guests alternately in each section
Promptly greet arriving guests with a warm, sincere greeting
Take and input reservations
Answer telephone according to standards
Clean tables, chairs and floor area as needed
Polish silver and folds linens
Assist service team as necessary to meet and exceed the guests’ expectations

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest
Satisfaction.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirement/Skills

Minimum of one year hospitality experience in Customer Service;
Strong verbal and interpersonal skills;
Works well independently or as part of a team;
Strong attention to detail;
Commitment to exceptional guest service;
A positive attitude;
Adhere to the policies and procedures of the hotel.

Physical Demands

Perform repetitive hand and arm movements;
Ability to lift, pull, push up to 70 pounds;
Must be able to push a luggage cart containing several pieces of luggage, up to 70 pounds each;
Must be able to squat, bend, kneel and twist;
Ability to stand for long periods of time;
Occasional lifting, pushing, or pulling of more than 50 pounds

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.