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VP of Operations

Howard Financial is a full-service back-office solution for companies and entities with bookkeeping, payroll, and bespoke reporting needs that require accuracy, timeliness, and institutional-quality reporting without the burden of full-time staff. We are an experienced team of bookkeepers and administrators with multiple decades of combined experience across industries allowing companies to focus on their core business while we handle the rest.

Founded in Fall 2023, Howard has grown quickly and currently serves over 35 high-growth companies across a diverse array of industries. We are looking for a communicative and entrepreneurial VP of Operations to oversee the growth and institutionalization of all facets of our operation.

This is an opportunity to be an early team member of an exciting, high-growth, and profitable startup with meaningful growth potential. As an early team member, you’ll have the opportunity to help establish our culture and internal organization strategy.

Responsibilities:

  • Operational Leadership: Oversee day-to-day operations, implementing scalable processes and ensuring operational excellence across all departments.
  • Team Development: Lead, mentor, and develop the operations team, fostering a culture of accountability, ownership, and continuous improvement.
  • Strategic Planning: Collaborate with the founders to define strategic growth initiatives, set operational goals, and track KPIs.
  • Process Optimization: Identify areas for operational improvement and implement strategies to increase efficiency,

reuce costs, and maintain high service standards.

  • Financial Oversight: Ensure the accuracy and timeliness of financial reporting, manage budgets, and develop

strategies for cost control.

  • Scalability Initiatives: Lead the development of internal systems and workflows to support the scaling of services, ensuring Howard can serve a growing client base effectively.
  • New Client Relationships: Facilitate outreach to new clients and engage in pitch campaigns for high-ticket clients,

bringing experience and seniority to the table.

  • Client and Partner Management: Serve as the primary point of contact high-ticket clients, managing expectations and ensuring high-quality service delivery.
  • Proven experience in operations management, particularly in financial services or back-office operations.
  • Deep understanding of accounting and financial reporting principles.
  • Strong strategic thinking and problem-solving abilities.
  • Proficiency in financial software and tools (e.g., QuickBooks, Google Suite, Microsoft Office Suite).
  • Exceptional communication skills and the ability to manage relationships with high-level executives and clients.
  • Strong leadership abilities with a focus on developing high-performing teams.
  • Experience in scaling operations within a fast-paced and growing company.

Average salary estimate

$140000 / YEARLY (est.)
min
max
$120000K
$160000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About VP of Operations, Howard Financial

Are you ready to take the reins as the VP of Operations at Howard Financial? We're a rapidly growing, full-service back-office solution designed for companies seeking precise bookkeeping, payroll, and bespoke reporting services. With a team of seasoned professionals boasting decades of experience, we're dedicated to enabling our clients to focus on their core business while we handle all their operational needs. In this pivotal role, you will play an essential part in shaping our company culture and driving the expansion of our services amidst growing demand. You will oversee day-to-day operations, develop scalable processes, and ensure that every department achieves operational excellence. Your leadership will empower and nurture a committed operations team, fostering a spirit of accountability and continuous improvement. Collaborating directly with our founders, you'll define strategic initiatives, meticulously track KPIs, and implement game-changing process optimizations. As the primary liaison for our high-ticket clients, your expertise in financial reporting and exceptional communication skills will help maintain strong relationships and ensure top-notch service delivery. If you’re someone who thrives in a dynamic, entrepreneurial environment and is passionate about scaling operations while upholding service excellence, we invite you to join us at Howard Financial as our VP of Operations to help us realize our vision of a high-growth and sustainable future!

Frequently Asked Questions (FAQs) for VP of Operations Role at Howard Financial
What are the responsibilities of a VP of Operations at Howard Financial?

As the VP of Operations at Howard Financial, your primary responsibility will be to oversee day-to-day operations, ensuring operational excellence across all departments. You'll implement scalable processes, foster a culture of accountability among your team, and lead for strategic growth initiatives alongside founders, while also tracking key performance indicators (KPIs).

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What qualifications do I need to become a VP of Operations at Howard Financial?

To qualify for the VP of Operations position at Howard Financial, candidates should demonstrate proven experience in operations management, particularly within financial services or back-office operations. A deep understanding of accounting principles, financial reporting, and proficiency in related software tools will be essential.

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How can the VP of Operations contribute to the growth of Howard Financial?

The VP of Operations will play a critical role in the growth of Howard Financial by identifying operational efficiencies, optimizing processes, and leading scalability initiatives. By developing internal systems and workflows, the VP will ensure the company can adequately support a growing client base while maintaining high service standards.

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What skills are essential for a successful VP of Operations at Howard Financial?

Successful candidates for the VP of Operations role at Howard Financial should possess strong strategic thinking capabilities, problem-solving skills, and exceptional communication abilities. Furthermore, leadership qualities that focus on developing high-performing teams are essential to foster a culture of excellence.

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What is the culture like at Howard Financial for the VP of Operations position?

As VP of Operations at Howard Financial, you will contribute to building a culture that emphasizes accountability, innovation, and continuous improvement. Being an early team member means you will have a direct impact on creating a collaborative and successful workplace.

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Common Interview Questions for VP of Operations
How do you prioritize tasks and responsibilities as a VP of Operations?

As a VP of Operations, it's crucial to establish clear goals and align tasks with strategic initiatives. I prioritize based on urgency and impact, leveraging delegation and team resources to ensure deadlines are met while maintaining quality in service delivery.

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Can you describe a time you faced an operational challenge and how you overcame it?

Certainly! At my previous position, we encountered inefficiencies in our reporting process. I led a cross-departmental team to analyze and redefine workflows, which resulted in a 25% reduction in turnaround time, significantly improving our client service.

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What experience do you have with financial reporting as a VP of Operations?

My experience with financial reporting includes overseeing accuracy and timeliness for various projects. I have also implemented advanced tracking systems using financial software to increase visibility and control over fiscal performance, ensuring that we achieve our budgetary goals.

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How do you handle disagreements within your team?

When disagreements arise, I foster an open dialogue and encourage team members to express their viewpoints. By actively listening, I seek common ground and guide the conversation towards a collaborative resolution, always focusing on the best outcome for our operations.

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What strategies do you employ for scaling operations effectively?

To scale operations successfully, I prioritize process optimization, technology integration, and team development. I establish scalable systems while providing continuous training and resources to ensure my team is equipped to adapt to a growing client base.

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How do you approach new client relationships as a VP of Operations?

I approach new client relationships with a commitment to understanding their unique needs and delivering tailored solutions. By actively engaging clients through open communication, I ensure expectations are met or exceeded, fostering long-lasting partnerships.

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What role does data play in your decision-making process?

Data is central to my decision-making process. I analyze KPIs and other performance metrics regularly to guide strategic initiatives, refine processes, and optimize our overall operations, ensuring informed decisions are supported by concrete evidence.

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How do you ensure high service standards in your operations?

To ensure high service standards, I implement rigorous quality assurance processes and foster a culture of continuous improvement among my team. Regular training sessions and feedback loops allow us to learn from any issues and continuously elevate service quality.

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What steps do you take to motivate and develop your team as VP of Operations?

Motivating and developing my team is achieved through setting clear expectations, recognizing accomplishments, and providing opportunities for skill development. I advocate for mentorship and professional growth initiatives that nurture talent and drive engagement.

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Why did you choose to apply for the VP of Operations position at Howard Financial?

I was drawn to Howard Financial's commitment to excellence and growth potential. The opportunity to influence a company's culture and operational strategy in its early stages aligns perfectly with my passion for fostering institutional quality and service excellence in financial operations.

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Since 1988, Howard Financial has specialized in a wide variety of loan types and financing strategies including Conventional, FHA/VHA, Jumbo loans, Portfolio lending, and Reverse mortgages. We will guide you through the mortgage planning process a...

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Full-time, remote
DATE POSTED
December 11, 2024

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