(Senior) Consultant Microsoft Dynamics CE CCaaS (m/w/d) - remote in Deutschland

As a (Senior) Consultant Microsoft Dynamics CE CCaaS at HSO, you will primarily focus on the integration and optimization of Microsoft Dynamics 365 Customer Service with leading CCaaS platforms. Your responsibilities include developing omnichannel solutions, advising stakeholders on contact center implementations, conducting user training, troubleshooting issues, leading project initiatives, and ensuring compliance with data protection regulations.

To excel as a (Senior) Consultant Microsoft Dynamics CE CCaaS at HSO, candidates should possess in-depth knowledge of Microsoft Dynamics 365, experience in integrating contact center technologies, and a solid background in cloud solutions such as Microsoft Azure. Proficiency in both German and English, as well as strong communication skills and a collaborative mindset, are essential qualifications.

At HSO, we prioritize ongoing training and development for our (Senior) Consultants. You will benefit from our in-house HSO Academy, offering various training programs tailored to enhance your skills, alongside opportunities for external training. We believe in nurturing your career path to ensure you thrive in your role.

The work environment for a (Senior) Consultant Microsoft Dynamics CE CCaaS at HSO is dynamic and flexible. You will have the opportunity to work from your home office, with onsite meetings at client locations or in HSO offices in Böblingen, Munich, Nuremberg, or Chemnitz. Our culture encourages collaboration and open communication, ensuring you feel valued and supported.

As a (Senior) Consultant Microsoft Dynamics CE CCaaS, you will work on various projects aimed at implementing new technologies and improving existing processes within contact center environments. You will collaborate on exciting initiatives that meet client needs and drive the digital transformation agenda forward.

Certainly! When answering this question, highlight specific projects you have worked on that utilized Microsoft Dynamics 365 Customer Service. Describe your role in those projects, such as your involvement in configuration, integration, or user training, and emphasize the results achieved.

In your response, outline your understanding of the integration process, including key steps like requirements gathering, API development, and testing phases. Share examples of successful integrations you've managed, showcasing your technical skills and problem-solving capabilities.

Discuss your experience in conducting training sessions, workshops, or one-on-one coaching. Provide specific examples of how you tailored training to meet the needs of different user groups and how you measured the success of your training initiatives.

Highlight your systematic approach to troubleshooting, including steps like diagnosing issues, testing solutions, and following up with clients. Describe a challenging situation you faced, how you resolved it, and what you learned from the experience.

When responding, choose a project that illustrates your leadership skills, teamwork, and successful outcomes. Explain your role, the challenges faced, the measures you took to address them, and the impact of the project on the client's operations.

Discuss your knowledge of GDPR and its relevance in contact centers. Provide examples of how you have ensured compliance in previous projects, highlighting your understanding of data protection principles and the steps you took to implement necessary measures.

Share your techniques for simplifying complex concepts, such as using analogies or visual aids. Highlight experiences where you've successfully bridged the gap between technical and non-technical audiences, ensuring everyone grasps essential information.

Mention your commitment to continuous learning through online courses, webinars, industry literature, and professional networking. Provide examples of how you’ve applied cutting-edge knowledge to enhance your work.

Articulate your passion for improving customer experiences and driving digital transformation. Share specific aspects of Microsoft Dynamics 365 that excite you and how you believe you can contribute to enhancing client operations.

Discuss your methods for prioritizing tasks, such as using project management tools or techniques. Provide examples of how you've successfully managed multiple projects simultaneously while maintaining quality and meeting deadlines.