Sales Director, Small Business ANZ

As a Sales Director for Small Business at HubSpot, your primary responsibilities include driving business growth by acquiring new customers, ensuring your sales teams meet their revenue and retention goals, and fostering relationships with existing clients to overcome their challenges. You will also be involved in recruiting and training sales talent across Australia and collaborating with various departmental leaders to align on company initiatives.

To qualify for the Sales Director, Small Business role at HubSpot, candidates should have at least 5 years of experience leading sales initiatives within small businesses, preferably in the SaaS industry. Deep knowledge of the Australia & New Zealand markets is essential, along with strong coaching and management skills to empower your team effectively.

At HubSpot, the company is committed to creating a positive and inclusive culture. As a Sales Director, you will have the opportunity to foster an environment that values diversity, encourages psychological safety, and allows team members to thrive. HubSpot’s culture focuses on empowering employees to do their best work while providing the flexibility to work remotely.

As a Sales Director at HubSpot, you will implement our world-class sales methodologies that focus on understanding customer needs, delivering tailored solutions, and driving long-term relationships. This approach is designed to help guide your sales teams toward achieving their monthly and annual growth targets effectively.

The Sales Director, Small Business at HubSpot plays a pivotal role in shaping the experience of our small business clients. By driving team performance, developing strong relationships, and providing valuable insights into customer challenges, you will help ensure our clients can harness HubSpot's tools and resources to achieve significant growth and operational success.

When answering this question, highlight specific experiences where you successfully led a sales team to exceed goals. Focus on particular metrics, any challenges you faced, and how you motivated your team to achieve success. Provide examples that showcase your ability to manage and inspire people.

Discuss your strategy for developing and maintaining strong relationships with customers. Emphasize the importance of understanding their needs, following up regularly, and delivering tailored solutions that drive customer satisfaction and retention.

Highlight the importance of KPIs such as revenue growth, customer acquisition rates, retention rates, and employee satisfaction. Discuss how you track these metrics and use them to guide your team's performance and strategies.

Share your understanding of the importance of diversity and inclusion in the workplace. Provide examples of initiatives or practices that you've implemented to promote an inclusive culture, such as mentorship programs or regular team-building activities that celebrate different backgrounds.

Detail a specific situation where a team member was not meeting targets. Explain how you addressed the issue, supported the individual, and the outcome of those actions. Focus on your coaching strategies and how you turned the situation around.

Talk about your approach to market research, networking with local partners, and leveraging customer feedback to uncover new business opportunities. Emphasize the value of agility and experimentation in discovering untapped markets.

Discuss techniques like setting clear goals, recognizing achievements, and providing professional development opportunities. Share examples of how you have kept teams motivated through challenges.

Explain how you prioritize open communication and teamwork to align on goals and initiatives with marketing, recruitment, and training departments. Provide examples of how cross-functional collaboration has led to successful outcomes.

Provide an informed perspective on current challenges such as competition, customer retention, or the impact of technology. This will demonstrate your understanding of the market dynamics and your readiness to tackle them.

Express your admiration for HubSpot's mission and values. Talk about your passion for helping small businesses grow and how you align with the company's commitment to creating a positive workplace culture. Your personal connection to these ideals will resonate with the interviewers.