Customer Delivery Consultant (Workforce Management)

Who are we?   

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.  

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.   

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.  

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.  

Who you are 

As an Customer Delivery Consultant at Humanforce, you will play a pivotal role in transforming the way our clients manage their workforce. Your primary responsibility will be to deliver exceptional implementation and consulting services to both new and existing customers. With a laser focus on Workforce Management, you will collaborate closely with our clients to understand their unique needs, configure our solutions to meet those needs, and ensure a seamless transition to our platform.   

If you are a problem-solver, a strategic thinker, and have a passion for making a positive impact on businesses, we invite you to explore this exciting opportunity with Humanforce!  

What you will do 

• Define Project Scope: Set clear project objectives, evaluate client needs, and develop comprehensive project plans.
• Empower Clients Through Training: Facilitate engaging training sessions, share valuable resources, and provide continuous support.
• Create Tailored Solutions: Personalise Humanforce's WFM platform to align with client-specific requirements.
• Conduct Rigorous Testing: Validate functionality and ensure seamless integration through thorough testing processes.
• System Integration Collaboration: Partner with IT teams to seamlessly integrate Humanforce with client systems.
• Offer Troubleshooting and Support: Address technical issues promptly and provide ongoing assistance to clients.
• Foster Client Relationships: Cultivate strong partnerships with clients while actively gathering and evaluating their feedback.
• Document and Report Progress: Keep detailed documentation and generate insightful progress reports for stakeholders.

What you’ll need 

• WFM / Payroll / HCM Expertise: Proven experience in Workforce Management (WFM), Payroll, or Human Capital Management (HCM) systems.
• Passionate about tackling complexity: Energised by challenging, evolving work environments and excels at untangling complexities.
• Excel experience: Advanced expertise in data analysis and manipulation within Microsoft Excel.
• API Savvy: Hands-on experience with APIs, including integration and troubleshooting.
• Effective Communicator: Exceptional communication and interpersonal abilities for engaging with clients.
• Project Management Knowledge: Familiarity with diverse project management methodologies.
• Client-Centric Focus: A dedicated approach to providing exceptional client satisfaction.
• Collaborative Team Player: Open to working alongside cross-functional teams with a cooperative spirit.
• Commitment to Continuous Learning: A drive to stay current with industry trends and advancements in technology.
• Proactive Problem Solver: Possesses a proactive problem-solving mindset and a commitment to growth.

Our values    

• We are bold    

• We are all in    

• We are customer obsessed    

• We do what we say    

• We are good humans    

Our approach to flexibility    

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.   

Benefits   

• A flexible working environment    

• The opportunity to be part of a fast-growing tech company     

• A focus on development with access to Go1     

• Paid parental leave and Quarterly Wellbeing Days     

• Employee talent referral scheme (know great people, be rewarded)     

• A fun and friendly culture working with passionate and talented people     

• A work environment where you can genuinely improve the world of work!   

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.    

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant