As a Branch Manager at Huntington, you will be responsible for managing and coaching your team of bankers, overseeing branch operations, ensuring compliance with regulatory policies, and achieving sales and service goals. Your role will also involve building strong customer relationships, managing a portfolio of high-value clients, and actively participating in community engagement efforts.

To apply for the Branch Manager position at Huntington, you should have at least a high school diploma or GED, along with a minimum of two years of sales management experience in retail banking or related fields. Preferred qualifications include a Bachelor's degree and at least two years of branch management experience.

As a Branch Manager at Huntington, community involvement is an essential part of your role. You'll actively participate in events and develop key business relationships that not only strengthen our local presence but also align with our commitment to making a positive difference in the communities we serve.

Important skills for a Branch Manager at Huntington include strong relationship-building abilities, excellent verbal and written communication skills, and a solid understanding of banking and financial products. Leadership, coaching, and the ability to drive sales performance are also crucial for success in this role.

Career progression for a Branch Manager at Huntington can lead to more senior leadership positions within the bank, such as regional manager or higher executive roles. Success in this role typically opens opportunities for advancement based on performance and the ability to develop and inspire your team.

In managing and coaching my team, I employ a combination of regular performance reviews, personalized feedback, and open communication. I believe in leading by example and conducting hands-on training to help team members grow. Establishing a strong team culture and clear expectations is key to achieving our branch goals.

I have extensive experience with operational compliance, ensuring that all regulatory policies are meticulously adhered to in the branch. This includes regular audits, staff training on compliance protocols, and staying updated on industry regulations to mitigate risks effectively.

To increase sales in the branch, I would focus on training my team in consultative selling techniques, identifying leads from existing customers, and conducting community-focused events to attract new clients. Building relationships with local businesses can also drive referrals and enhance our sales performance.

Fostering a customer-centric culture starts with hiring the right people and providing them with the tools needed to succeed. I encourage my team to actively listen to customer needs, empower them to resolve issues promptly, and celebrate great customer service examples to create a positive atmosphere.

When handling conflict within my team, I first encourage open dialogue between the parties involved. I aim to understand each perspective and facilitate a discussion that leads to a constructive resolution. Should the conflict persist, I may involve a neutral third-party mediator to ensure a fair outcome.

My approach to community involvement consists of actively participating in local events and establishing partnerships with nearby businesses. I believe that collaboration with community organizations not only enhances our brand reputation but also fosters relationships that can lead to increased business.

To motivate my team to achieve sales goals, I set clear and attainable objectives while providing them with incentives for reaching those goals. I also include team-building activities that enhance camaraderie and recognition for individual and collective achievements to maintain high morale.

I leverage various tools and technologies, such as CRM software, sales tracking platforms, and digital banking solutions to enhance branch performance. Training my team on these tools ensures they can maximize their potential in identifying customer needs and driving sales.

I believe excellent customer service means understanding and anticipating customer needs, providing timely and relevant solutions, and maintaining a warm and professional demeanor. It is also about creating a positive experience that encourages customer loyalty and satisfaction.

I keep myself and my team informed about the banking industry by promoting continuous learning through training sessions, webinars, and industry news updates. I also encourage sharing insights during team meetings to foster an environment of collaborative learning.