Senior Product Operations Manager

As a Senior Product Operations Manager at Huntress, your responsibilities include enabling stakeholders with data analytics, tracking outcomes for product initiatives, leading metric collection projects, and facilitating retrospectives for process improvements. You'll empower product teams by ensuring they have the tools and insights needed to pivot effectively, maintaining an alignment between operations and product strategy.

To be a strong candidate for the Senior Product Operations Manager position at Huntress, you should have at least 4 years of experience in Operations or Business Analysis, alongside 2 years in Program or Project Management. Proficiency in business analysis tools and ticketing platforms, such as Jira and Shortcut, is also required to ensure you can drive data-led decisions effectively.

The Senior Product Operations Manager plays a crucial role in driving data-centric decisions that enhance cybersecurity products at Huntress. By providing insights through clear metrics and retrospectives, you help ensure our solutions meet the evolving needs of our customers and assist the company in achieving its mission of protecting businesses worldwide from cyber threats.

As a fully remote team since 2015, Huntress fosters a unique and inclusive culture where innovation thrives. The Senior Product Operations Manager will enjoy the flexibility of working from anywhere in the US while collaborating with passionate experts in cybersecurity. This environment allows for continuous learning, collaboration, and the freedom to build your career as you contribute to meaningful projects.

Huntress offers a robust benefits package for the Senior Product Operations Manager, including competitive medical, dental, and vision plans, generous PTO, and options for stock ownership. Additionally, the company supports your professional development with annual allowances for education and a reimbursement policy for upgrading your home office.

In prioritizing data initiatives, I assess their potential impact on product outcomes and stakeholder needs. I collaborate with teams to establish measurable goals, ensuring that the most critical projects are developed first to drive immediate value.

I have a strong background in identifying and tracking KPIs that reflect product performance. I work with teams to define these metrics and ensure they are actionable, providing insights that guide our product development and revisions.

I use structured formats to encourage open communication during retrospectives, ensuring all voices are heard. By focusing on both successes and areas for improvement, I guide teams to actionable insights that lead to better processes.

To ensure alignment, I regularly meet with stakeholders to understand their goals and outcomes. I provide data insights that connect product initiatives to broader business objectives, fostering collaboration and shared understanding.

I am proficient in business analysis tools like BI software, Google Sheets, and ticketing platforms such as Jira. These tools support my role by facilitating data collection, analysis, and enabling tracking of product initiatives efficiently.

I address changes in project scope by maintaining clear communication with stakeholders, reassessing timelines, and ensuring that we adapt processes to still meet project goals. Flexibility and responsiveness are key to managing such changes effectively.

One successful project I led involved creating a dashboard that tracked product performance metrics, which directly influenced our product roadmap. This dashboard allowed the team to visualize outcome data and prioritize features more effectively.

I prioritize hands-on training sessions, supplemented by clear documentation. I focus on empowering stakeholders to utilize data tools independently, enhancing their capabilities to make data-driven decisions.

Essential qualities include strong analytical skills, effective communication, empathy for stakeholders, and a problem-solving mindset. These traits enable a Senior Product Operations Manager to drive data-led decisions and facilitate seamless collaboration.

I'm motivated by the challenge of defending against cyber threats and the opportunity to drive meaningful improvements in products that protect businesses. Contributing to a mission like Huntress's energizes me, knowing our work has a real-world impact.