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Courtesy Clerk - job 5 of 5

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Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Courtesy Clerk

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

Core Competencies

Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping
  experience
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Packages purchases.
Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
Assists customer in transporting purchases to their mode of transportation.
Helps train new courtesy clerks.
Checks prices on products.
Pulls product forward on shelf.
Brings carts in from parking lot and cart corral.
Cleans can redemption area and empties the recycle bins, where applicable.
Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

Assists in all departments as requested (within the wage and hour guidelines).
Delivers product to customers (within the wage and hour guidelines).
Shovels, salts, and sands walkways.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
Ability to do simple addition and subtraction; copying figures, counting and recording.
Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in
writing, increased contact with people.

Education and Experience:

No education or experience requirements.

Physical Requirements:

Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly
to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job:

Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

Contacts:

Has daily contact with the general public and occasional contact with suppliers/vendors.

Are you ready to smile, apply today.

What You Should Know About Courtesy Clerk, Hy-Vee

At Hy-Vee in Spirit Lake, we value our team and believe that our people are our greatest strength! We're excited to offer the role of Courtesy Clerk, where you'll play a vital part in ensuring our customers have a delightful shopping experience. In this position, you'll be the friendly face greeting shoppers and helping them with their needs, embodying our promise of having 'a helpful smile in every aisle.' Your day-to-day tasks will include providing prompt and efficient customer service, assisting with shopping logistics, and packaging purchases to support our guests as they navigate our store. You’ll work closely with your co-workers to maintain a pleasant work environment and ensure customer satisfaction. Whether you're unloading heavy items for customers or engaging in delightful conversations, you'll be making a difference with your caring approach. While no prior experience or education is required, we appreciate a good work ethic, a friendly demeanor, and a passion for helping others. This role offers physical activity, and you should be comfortable lifting and moving objects as part of your duties. So if you're ready to bring joy to our community and keep things running smoothly at Hy-Vee, we invite you to apply today and join our team where smiles are always welcome!

Frequently Asked Questions (FAQs) for Courtesy Clerk Role at Hy-Vee

What are the key responsibilities of a Courtesy Clerk at Hy-Vee in Spirit Lake?

As a Courtesy Clerk at Hy-Vee in Spirit Lake, you will be responsible for providing efficient and friendly customer service, assisting shoppers with their purchases, and packaging items. Your duties will also include greeting customers, ensuring their shopping experience is positive, and helping with various tasks, such as loading items into their vehicles and maintaining cleanliness in the store.