Job details

People Operations Associate

People Ops & Performance at hyperexponential

The People Ops & Performance Team at hyperexponential is central to enhancing employee performance and fostering a positive work environment, touching all pillars of the employee lifecycle. From onboarding to professional development, performance management, and offboarding processes, we ensure each stage is optimized for employee engagement and satisfaction. Our mission includes managing performance evaluations, offering training and development opportunities, and maintaining compliance with HR policies. By integrating our efforts across all phases of the employee journey, we align the workforce with hyperexponential’s strategic objectives, playing a key role in the company's innovation and sustained growth.

Your mission

The mission of you as a People Ops Associate at hyperexponential is to provide essential support in executing the broader objectives of the People Ops and Performance Team. This role involves engaging in various aspects of the employee lifecycle, from onboarding to offboarding, aiding in performance management processes and enhancing employee engagement and satisfaction. The People Ops Associate also plays a key role in contributing to the creation and maintenance of a positive and efficient work environment, coordinating training and development programs, maintaining HR compliance, and handling vital administrative and operational People & HR tasks. Additionally, this role will contribute to strategic HR projects, ensuring the alignment of day-to-day operations with the company's overarching goals of fostering a high-performance, high-engagement workplace.

Key Responsibilities

Employee Onboarding: Assisting in the onboarding process for new hires, including preparing the necessary paperwork, contacting the new hires during the pre-boarding, coordinating orientation sessions and ensuring a seamless introduction to hyperexponential
Employee Offboarding: Supporting the offboarding process for departing employees, ensuring a smooth and warm process
Performance Management Support: Managing the day-to-day activities on our People Management Platform - Lattice. In addition, assisting in setting up performance review processes, collecting and analysing employee performance data and feedback on the processes to maintain focus on improvement over time
Assistance in Employee Engagement Surveys: Help in setting up, conducting employee engagement surveys, and assisting in the analysis of the results
People Reporting and Analytics: Preparation of People reports and analytics, such as retention and attrition rates, engagement metrics, and other KPIs, then analysing these metrics to make informed decisions
Employee Engagement and Culture: Developing initiatives and programmes to promote a positive workplace culture and high employee engagement
People Inquiry Response: Serve as the first point of contact for general People-related inquiries from employees, providing timely and accurate responses or directing queries to the appropriate team member
Benefits Administration: Administering employee global benefits such as health insurance, L&D budget and leave policies. Handle queries and issues related to the benefit packages
HRIS (Human Resource Information System) Management: Manage and update HRIS databases, ensuring accurate and efficient data handling. This may include tasks such as inputting employee data, generating reports, and troubleshooting system issues
HR Administration: Support in maintaining employee records, managing HR documents (like contracts and employment records), and ensuring compliance with labour laws and company policies, including helping with audits and maintaining necessary documentation.
Support in leading people initiatives, such as:
1. Employee Wellness Programs: Develop and assist with employee wellness initiatives, such as health and wellness challenges, and mental health resources, to support overall employee well-being
2. Diversity, Equity, and Inclusion (DEI) Initiatives: Contribute to the DEI programs and strategies. This may include organizing training sessions, facilitating discussions, and ensuring that the People practices support an inclusive workplac
3. Learning and Development Coordination: Assist in coordinating learning and development programs, including scheduling training sessions, tracking participation, and evaluating program effectiveness **

Key requirements

Prior experience of 1-2 years in an HR role, including internships or entry-level positions
Familiarity with People Management Platforms & HR software - we use Lattice and HiBob so these would be beneficial!
Familiarity with People processes such as performance management, onboarding and training
Excellent communication skills, both written and verbal, and the ability to handle sensitive information with discretion and professionalism
Excellent analytical and problem-solving skills, with a keen eye for detail
Strong organisational and administrative skills, with the ability to manage multiple tasks and handle administrative duties efficiently
Self-motivated with the ability to take initiative and work autonomously
Proactive and enthusiastic about learning on the job, with a strong willingness to rapidly acquire and implement new skills and practices
Adaptability and flexibility in a fast-paced and dynamic environment
A basic understanding of employment laws and HR best practices is preferred

Interview Process