System Services Representative - New York, NY

IntroductionSystem Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.Your Role and ResponsibilitiesAs a Systems Services Representative, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in coordinating both hardware and software support, ensuring seamless operational services.Key Responsibilities:• Customer Satisfaction Focus:Drive customer satisfaction by providing exceptional technical support, addressing client needs with efficiency and expertise.• Technical Coordination:Serve as the primary technical interface, coordinating hardware and software support to meet client requirements.• Operational Services Delivery:Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.Required Technical and Professional Expertise• Previous experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.• Experienced in on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.• Effective communication.• Problem-solving.• Teamwork and adaptability.Preferred Technical and Professional Expertise• Experience with Windows and Linux Platforms and computer/server hardware.• Certifications are not required but a plus.