Job details

Global Platform Support - Analyst

iCapital is seeking an Analyst for the Global Platform Support and Operations team within our Client Success vertical. The role focuses on enhancing operational scalability, driving innovation, and delivering exceptional support experiences to clients and partners.

Skills

Proven ability to analyze complex technical problems
Strong troubleshooting, analytical, and problem-solving abilities
Experience with support ticketing tools
Excellent verbal and written interpersonal skills

Responsibilities

Act as the primary contact for clients and manage inquiries
Prioritize and categorize requests for efficient resolution
Address a wide range of client concerns utilizing technical skills
Meet and exceed service level agreements and performance targets
Work with internal teams to escalate and resolve high-priority issues
Maintain product documentation and internal resources
Develop and maintain expert knowledge of the iCapital platform

Education

1-4+ years of experience in a client-facing role providing technical support
Bachelor's degree in relevant field preferred

Benefits

Base salary range $60,000 to $75,000
Equity for all full-time employees
Annual performance bonus
Comprehensive benefits package including subsidized healthcare, parental leave, and unlimited paid time off

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CEO of iCapital

Lawrence Calcano

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By iCapital

iCapital is a financial technology platform that simplifies access to alternative investments, such as private equity and hedge funds, for high-net-worth investors and their advisors.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Financial Transaction Processing

TEAM SIZE