As an Associate Commercial Account Manager at IGS, your primary responsibilities include supporting existing client relationships, managing contract renewals, and collaborating with sales and marketing efforts. You'll assist in handling a book of commercial accounts and work on addressing any issues to ensure high levels of client satisfaction. Problem-solving and providing market updates will also be key components of your role.

To qualify for the Associate Commercial Account Manager position at IGS, candidates typically need a Bachelor’s degree in business, sales, finance, or a related field. While prior experience in sales or client service is preferred, it is not strictly required. A self-motivated mindset, strong communication skills, and proficiency in tools like Microsoft Excel are also important for success in this role.

The Associate Commercial Account Manager role at IGS directly supports client retention through proactive relationship-building, assisting in the renewal of contracts, and ensuring customer satisfaction. By acting as a trusted resource and providing necessary market information, you help foster long-term relationships and contribute to the overall satisfaction and profitability of our clients.

IGS offers comprehensive support and training for Associate Commercial Account Managers, including mentorship from senior team members. You'll have access to educational resources and tools that enhance your sales techniques and market knowledge, allowing you to grow in your role effectively. The company is invested in your professional development and success.

At IGS, there are ample growth opportunities for an Associate Commercial Account Manager. As you gain experience and demonstrate your capabilities, you'll have the chance to take on more responsibilities and enhance your account management skills. The company encourages career advancement and supports employees looking to progress within the organization.

To manage multiple client accounts effectively, I prioritize tasks based on their urgency and importance. I utilize tools like CRM software to keep track of communications and ensure that no detail gets overlooked. Regular check-ins and open communication with clients also help in maintaining strong relationships and addressing issues proactively.

Engaging and retaining clients involves regular communication and understanding their evolving needs. I use a mix of education, personalized interactions, and timely follow-ups to foster relationships. Additionally, I ensure clients are aware of any new products or changes that might benefit them, which builds trust and loyalty.

One challenging situation I encountered involved a client who was unsatisfied with the service they were receiving. I took the initiative to schedule a meeting with them, listened to their concerns, and proposed tailored solutions. By addressing their issues proactively, not only did I retain the client, but I also strengthened our relationship for future interactions.

Teamwork is crucial in account management. I believe in collaborating closely with my colleagues to share insights and strategies that enhance our service offerings. By leveraging each other's strengths, we can provide a more comprehensive and effective experience for our clients, ultimately leading to higher satisfaction and retention rates.

I stay informed about market changes by regularly reading industry-related publications, attending webinars, and participating in trade associations. I also leverage insights from senior team members who have extensive experience in the field. This ongoing education enables me to provide clients with timely and relevant information on how these changes may impact them.

In my previous roles, I've supported the contract renewal process by initiating discussions with clients well in advance of expiration dates. I gather insights on their satisfaction levels and offer customized options that address their specific needs, which helps in creating a smooth renewal process and reinforces the trust in our partnership.

I am proficient in various CRM systems, such as Salesforce and HubSpot, which help in tracking interactions and managing client relationships efficiently. I am also comfortable with Microsoft Excel for data analysis and reporting purposes. I believe leveraging technology aids in enhancing productivity and ensuring better service delivery.

When communicating complex information to clients, I focus on clarity and simplicity. I break down information into digestible pieces, use visuals when applicable, and provide real-world examples to help them understand. I encourage questions and ensure they feel comfortable discussing any uncertainties they might have, fostering an open dialogue.

My motivation in account management comes from my passion for building relationships and helping clients achieve their goals. Seeing the tangible impact of my efforts in enhancing their success is incredibly rewarding. I set personal goals to drive growth and strive to exceed client expectations consistently.

I am drawn to IGS because of its commitment to employee wellbeing and professional development. I appreciate the emphasis on teamwork and collaboration here, which resonates with my own values. I believe I can contribute significantly to the team by leveraging my skills while also gaining valuable experience in the energy sector.