Imaging Records Clerk

Overview

Responsibilities

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  Support Staff Services
  
  • Digitize analog films as necessary for radiologist interpretation.
  • Fax results as needed
  • Mail out necessary reports if needed
  • Burn CD?s and films to distribute following the proper ID protocol
  • Monitor phones and assist physicians from film library and from Radiologist Reading Room.
  • Calls appropriate staff when oral contrast distribution is needed.
• Monitor and answer department phones
  
  • Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique.
  • Successfully transfer calls
  • Distribute calls where needed (Radiologist, modalities, etc )
  • Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner
  • Clear all phone messages left on a daily basis.
• Clerical Tasks
  
  • Knowledge of the Addendum process
  • Check mail daily in both locations and process to the appropriate modalities
  • Knowledge of checking our images upon patients or physicians request to follow the DPP policy.
  • Verifies patient orders in Epic and calls physicians to retrieve them as needed
  • Notifies appropriate modality when verbal orders are needed
  • Copy and fax, sort mail, hand out reports and memos
  • Help other office workers, physicians and technologist.
  • Knows how to digitize film.
  • Checks for patient orders prior to arrival. Call physician offices for orders.
  • Release reports to patients upon request.
• Ability to work in a PACS/RIS environment
  
  • Knowledge to navigate in PACS, Epic and other computer programs pertinent to job.
  • Knowledge to order and cancel exams as needed.
  • Knowledge of printing and faxing reports to referring physicians and document data in PACS
  • Ability to Import/Export images to PACS
  • Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedure
• Patient Satisfaction
  
  • Utilize proper AIDET techniques
  • Meets Service Recovery and Customer Service Guidelines as needed.
  • Performs patient advocate role for families and patients while in the Women?s Imaging Department.
  • Identify patients by utilizing 2 patient identifiers.

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  Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Qualifications

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  High School Graduate Required

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  Minimum 1 year hospital/medical experience Preferred

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  Demonstrate excellent communication skills and handwriting.
• Must be able to communicate and understand verbal and written English language and display a positive attitude while working independently.