Implementation Partner Coach

This is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it’s safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team.

Being an Implementation Partner Coach iManage means…

You will be supporting upwards of 100 global implementation partners to provide expert guidance and advice on any cloud or on-premise implementation-related activities. You will utilize your software implementation experience in SaaS environments to help coach our partners through our product implementation lifecycle and best practices. Our partners are leading our customers through complex iManage implementations, and as a member of our Professional Services team, you will be a stakeholder and mentor to help our partners deliver high value customer outcomes throughout all stages of their lifecycle.

You will help to understand, identify, and develop technical gap closure plans for our Implementation Partner community. You will work closely with our Partner Development Managers (PDM) to identify Partners that require coaching and to measure their success. Additionally, you will work alongside our global teams in Customer Adoption, Support, Customer Success and Content teams to build and prioritize solutions while incorporating external and internal feedback to address these knowledge gaps.

You are passionate about technology and SaaS solutions and in having the opportunity to lead our implementation partners to achieve success. You will enable best-in-class implementation strategies and bring your technical experience to help to answer challenging questions that will help us to continue building an even stronger partner program. Your role will help us to further map opportunities and capabilities within our products.

iM Responsible For…

• Meeting with individual partners to answer questions, review SOW’s and provide best practice advice related to the delivery of all platform products and solutions within the iManage portfolio.
• Owning the strategy, development, prioritization and daily operations of our implementation partner enablement program with a focus on client success and partner-specific training
• In collaboration with the PDM team, ensuring the successful onboarding of our partners in the implementation and support of the iManage Cloud
• Leading the planning process around the strategic priorities for our partner enablement program and confirming journey milestones in place
• Developing and responding to key metrics for measuring our partner enablement program effectiveness
• Sharing best practices across our partner ecosystem
• Working with the PDM team to communicate our partner learning and certification programs to the external partner community to help drive the adoption of our iManage products
• Working with the Enablement Team to align best practices, webinars, training and certification content as well as to identify additional content and SMEs needed to fill knowledge gaps

iM Qualified Because I Have...

• Bachelor’s or Master’s degree in related field
• Enterprise platform Implementation delivery skills, including the ability to install, deploy, validate and troubleshoot multi-product solutions and integrate with other systems while following platform and solution best practices while prioritizing user and functional requirements
• Proven experience in applying well-developed problem-solving skills to help in supporting our partners through complex product implementations
• Strong communication skills: the ability to collaborate with a variety of stakeholders both within iManage and within our partner network
• Experience in delivery of Enterprise Content Management / Information Governance solutions ideally within legal, professional services, financial services industries.

Bonus Points if I Have...

• Past experience of iManage products & associated technologies

iM Getting To…

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events.
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
• Own my career path with our internal development framework. Ask us more about this!
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning.
• Join an innovative, industry leading SaaS company that is continuing to grow & scale!

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.

About iManage…

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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