Senior Technical Program Manager

As a Senior Technical Program Manager at Included Health, your main responsibilities will involve leading critical technical programs, prioritizing close collaboration with the Head of Engineering for the Treat organization. You will manage updates for various stakeholders regarding these initiatives and work towards automating processes to improve efficiency. The ideal candidate should be comfortable with medium to large technical programs and have a strong understanding of technical system design.

To apply for the Senior Technical Program Manager role at Included Health, candidates should have a professional background of at least 5 years in product development. Strong organizational skills and exceptional upward communication abilities are essential. Experience with health care applications and a degree in a related field, or equivalent work experience, will put you in a strong position for this role.

Included Health emphasizes a remote-first culture, which is integral to maintaining work-life balance for our Senior Technical Program Managers. Along with generous Paid Time Off (PTO) and Discretionary Time Off (DTO), we offer 12 weeks of paid parental leave, volunteer time off options, and flexible ways to manage workplace responsibilities at home—all to ensure that you can thrive both professionally and personally.

At Included Health, Senior Technical Program Managers are encouraged to explore numerous avenues for professional growth. You’ll work on complex projects that not only challenge your skills but also help you expand your knowledge in cutting-edge technologies and methodologies. With the support of senior leadership, ongoing training, and diverse experiences across programs, there are ample opportunities to advance your career within the organization.

Included Health adopts a transparent and equitable compensation practice tailored to geographic zones for the Senior Technical Program Manager position. Compensation packages include a competitive base salary, equity options, and a comprehensive benefits package. Factors such as education, training, skill set, and years of experience play a key role in determining salary for the successful candidate, ensuring that you receive fair compensation relative to your expertise.

In my previous role, I led a multi-faceted technical program focused on improving user engagement for a healthcare platform. I began by conducting stakeholder interviews to identify pain points, then collaborated closely with engineering to design solutions that boosted features based on user feedback. This experience taught me the importance of cross-department collaboration, making me well-equipped to replicate this success at Included Health.

To ensure effective communication, I establish a clear communication plan at the project's outset, which includes regular updates and status meetings tailored to each stakeholder's needs. I employ tools like JIRA and Slack for transparency, and I prioritize actively seeking input and feedback throughout the program to keep everyone informed and engaged.

In a previous role, I encountered significant ambiguity regarding project requirements due to rapidly changing stakeholder needs. I tackled this by rapidly assembling a cross-functional team to brainstorm potential pathways, created prototypes for various scenarios and set up feedback loops to refine our direction—all of which helped clarify objectives and align the team effectively.

I utilize lean project management principles, focusing on identifying bottlenecks and eliminating waste. Tools like value stream mapping are instrumental in visualizing processes, helping to analyze complex workflows and uncover inefficiencies, which allows for systematic improvement and enhanced productivity.

Metrics are vital in managing technical programs, as they provide a quantitative basis to assess progress and success. I'll establish key performance indicators (KPIs) at the beginning of a project to track milestones and results, which enables data-driven decisions and adjustments as needed, ensuring the program stays on target.

Fostering collaboration starts with creating a culture of openness and respect. I initiate team-building activities and ensure that everyone feels valued by soliciting their input and encouraging knowledge sharing. Establishing joint ownership of tasks also significantly enhances motivation and strengthens team dynamics.

In a past project, while analyzing user data, I noticed an opportunity for an additional feature that could drive engagement. I conducted a feasibility study and collaborated with stakeholders to develop a prototype. This eventually led to significant increases in user satisfaction and retention, showcasing my ability to align technical programs with business needs.

Success is measured not only by technical deliverables but also by aligning outcomes with business objectives. User satisfaction, team morale, and return on investment (ROI) are critical metrics. Post-project evaluations help in understanding the overall impact, allowing for reflective improvements in future programs.

I engage in continuous learning through webinars, professional courses, and active participation in industry conferences. Additionally, I follow influential tech blogs and forums to stay ahead of emerging trends, which I then leverage to bring innovative solutions into my role at Included Health.

For effective program management, I rely on tools like Asana for task tracking, JIRA for managing software development workflows, and Slack for team communication. I also find Gantt charts helpful for visualizing timelines and dependencies, ensuring that everyone remains aligned and accountable throughout program execution.