Learning & Development and Communication Lead

As the Learning & Development and Communications Lead at Incode, your key responsibilities will include designing and implementing global learning strategies, managing career development and performance evaluation programs, creating engaging training materials, and overseeing internal communications to ensure alignment across teams. You will take charge of onboarding new hires and developing customized learning solutions that meet the unique needs of various departments.

Candidates for the Learning & Development and Communications Lead role at Incode should have at least 10 years of experience in Human Resources, with a minimum of 5 years dedicated to Learning & Development and Communications in a high-growth tech environment. Experience with Learning Management Systems (LMS) and a creative approach to content creation are also vital for success in this position.

Key skills for the Learning & Development and Communications Lead role at Incode include outstanding written and verbal communication abilities in English, creativity for developing training content, strong project management skills, and an understanding of how to navigate the challenges in rapidly scaling tech environments. Familiarity with e-learning platforms and team collaboration is also crucial.

At Incode, the Learning & Development and Communications Lead will find ample opportunities for professional growth, including the development of innovative training programs and leadership initiatives. The company’s culture emphasizes continuous feedback, potential promotions, and a commitment to maintaining high standards for talent retention and career development.

The culture at Incode for the Learning & Development and Communications Lead is defined by high performance, freedom combined with responsibility, and a highly collaborative environment. As part of a diverse and inclusive team, you will engage with various functions to drive communication and learning strategies that align with our core values and create an enjoyable working atmosphere.

To improve onboarding at Incode, I would assess current processes through feedback from recent hires and department leaders, develop a structured and engaging onboarding program that covers not only operational training but also company culture, and create a mentorship initiative to pair new hires with experienced employees for additional support.

My experience with Learning Management Systems involves selecting and implementing LMS solutions that fit the organization's needs, managing content uploads, and analyzing user engagement data to ensure the learning materials effectively support employee growth. I've also led training sessions on utilizing the LMS for various teams.

To measure the effectiveness of learning programs, I focus on ensuring solid metrics are in place, such as employee feedback surveys, retention rates, performance evaluations post-training, and tracking progress before and after training sessions. This data allows for continuous improvement and adjustment of programs.

A leadership development program I designed included workshops aimed at enhancing essential managerial skills like conflict resolution, decision-making, and effective communication. It also included peer coaching and mentorship elements to ensure ongoing support and collaboration among team members as they navigated their leadership journeys.

I utilize open forums, regular check-ins, and collaborative platforms that promote transparency and encourage team contributions. By ensuring everyone has the opportunity to share ideas and feedback, I help cultivate a culture of open communication and shared purpose.

Tailoring learning solutions involves assessing each department's unique challenges and learning needs through discussions with stakeholders. I then create customized training programs that align with their specific business objectives, ensuring they resonate with the teams.

My approach includes prioritizing projects based on urgency and importance, setting clear milestones and timelines, and collaborating closely with team members to delegate tasks effectively. This ensures streamlined progress while maintaining quality across all projects.

To handle resistance to new initiatives, I would engage directly with those involved by addressing their concerns, providing clear insights into the benefits of the change, and involving them in the implementation process. Empowering team members in this way often leads to greater buy-in.

I enjoy using tools such as Articulate Storyline and Adobe Captivate for creating engaging e-learning content and presentations. Additionally, I leverage platforms like Canva for designing visually appealing training materials that enhance the learning experience.

Internal communications are vital as they build transparency, align teams towards a common goal, and foster a strong organizational culture. Effective communication ensures that employees feel valued, informed, and engaged, enhancing overall performance and job satisfaction.