Servicenow Technical Expert (SPM)

As a Servicenow Technical Expert (SPM) at Inetum, your main responsibilities include translating business requirements into ServiceNow features, collaborating with the ServiceNow Architect on design and development, and managing implementations related to Demand Management, Project Management, and integrations with tools like EAP and JIRA. You'll also be tasked with reviewing existing implementations, ensuring optimal performance and low customization adherence.

To succeed as a Servicenow Technical Expert (SPM) at Inetum, you need at least 10+ years of hands-on ServiceNow SPM experience, strong knowledge in Demand Management, and familiarity with integrations using scripted APIs and Integration Hub. Additionally, you should have a solid understanding of the ServiceNow platform, Agile methodologies, and experience in specification writing and testing strategies.

At Inetum, we believe in continuous growth. As a Servicenow Technical Expert (SPM), you’ll have access to company-provided training that aligns with your career goals. We promote personal development and provide pathways for career advancement within the organization, ensuring that you have the opportunities to stay at the forefront of the digital services sector.

The work environment for a Servicenow Technical Expert (SPM) at Inetum is flexible and accommodating. You can choose to work in-person in Madrid or Niza, or opt for a hybrid or fully remote setup. We promote a digital-first culture that fosters collaboration while providing the flexibility necessary to maintain a healthy work-life balance.

Personal qualities such as proactivity, excellent communication skills, and a collaborative spirit are highly valued at Inetum for the Servicenow Technical Expert (SPM) role. The ability to engage with diverse teams effectively and propose creative solutions while actively listening and addressing issues will help in achieving success in this position.

When discussing your experience with ServiceNow SPM implementations, focus on specific projects you've managed, highlighting your role in translating business requirements, managing timelines, and integrating with other systems like JIRA or EAP. Use metrics or outcomes to showcase the impact of your contributions.

To answer this, share specific instances of challenges you've faced in previous ServiceNow projects. Emphasize your problem-solving skills, how you kept stakeholders informed, and the steps you took to overcome the obstacles, focusing on teamwork and collaboration.

Explain your systematic approach to reviewing existing implementations, including identifying areas for optimization, adhering to best practices, and ensuring low customization. Discuss how you document findings and collaborate with team members on continuous improvement.

Share your experience working within Agile frameworks, including SCRUM. Discuss how you've adapted to evolving project needs, participated in sprints, and collaborated effectively with cross-functional teams to deliver valuable outcomes using ServiceNow.

Highlight your strategies for effective documentation, including creating detailed specifications that include inputs, outputs, high-level designs, and alternatives. Emphasize your focus on clarity and collaboration with stakeholders to ensure alignment on functional requirements.

Discuss your approach to staying updated on ServiceNow’s core features, including attending training, participating in community forums, and hands-on practice. Explain how this ongoing learning enhances your implementation strategies and client satisfaction.

Detail specific instances where you've undertaken integrations using scripted APIs or Integration Hub. Explain how you managed data flow, ensured security, and resolved any challenges during the integration process, showcasing the benefits to the project.

Discuss your comprehensive testing strategies, covering both technical and functional testing. Include your experience with writing test scripts, executing tests, and collaborating with QA teams to ensure any issues are addressed before going live.

Elaborate on your teamwork skills, providing examples of how you've worked cross-functionally to achieve project goals. Emphasize your adaptability to the audience and openness to feedback, which fosters collaborative success.

Identify key factors such as clear communication, stakeholder alignment, adherence to deadlines, and flexibility. Give examples of how you maintain a focus on these factors to ensure the overall success of ServiceNow projects.